Job Details

Description: Team: Client Engineering
Reporting to: Senior Manager, Client Engineering
Title: Senior Engineer

The Opportunity:
s a Lead Engineer in the Client Engineering team at Sephora, you will report to the Senior Manager of Client Engineering. Your role extends beyond typical engineering responsibilities, playing a pivotal role in facilitating, guiding, mentoring, and scaling competencies within your team and across business stakeholders. This is considered a high-level position, and your leadership, technical proficiency, and strategic thinking will be tasked with driving success in delivering high-quality solutions, emphasizing the importance of your influence within the organization.

Responsibilities:

• Lead end-to-end delivery of Client Engineering solutions, working with cross-functional engineering teams, product management, security, network operations, DevOps, external partners, testing teams etc.
• Manage, monitor, and optimize our Client Engineering systems for performance, availability, and security.
• Drive continuous efforts to enhance the availability, efficiency, and resiliency of our Client Engineering Systems
• Hands-on development as and when required; code review (ensuring code quality)
• Providing L3/L4 support for critical unresolved and escalated issues
• Coordinate with vendor support teams to fix integration platform issues
• With the help of developers, create detailed technical documents, prepare deployment runbook, and transfer the knowledge to production support team. Follow release process.
• Define and enforce best practices and standards for Client Engineering monitoring, incident response, change management, and capacity planning.
• Provide technical leadership to resolve production issues by troubleshooting in collaboration with other technical teams
• Participate in project discovery meetings and provide technical guidance on Client Engineering requirements
• Work on POCs to evaluate new products or solutions
• Assimilate high-level requirements from Business and Technical Stakeholder and develop into actionable stories with required technical details
• Lead, coach and support a team of Client Engineers (onsite and offshore) by building and fostering a high-performance engineering culture, mentoring team members and providing team with the tools and motivation to make things happen
• Build collaborative partnerships with architects, technical leads and key individuals within other functional groups
• Stay up to date with emerging technologies and industry trends related to Client engineering, assessing their potential impact on our systems and processes.
• Lead incident post-mortems and root cause analysis, identifying opportunities for system enhancements and process optimizations.
• Participate in on-call rotation supporting the enterprise (Retail, Supply Chain, and Corporate)

• 8-10 years as a software engineer or developer.
  • 2-3 years in leadership positions, demonstrating ability to facilitate, guide, and mentor teams.
  • 10-15 years of total experience, including at least 5 years of progressively responsible experience in software engineering with demonstrated proficiency in project management, system design, coding standards, testing, quality assurance, and other related areas.
• Educational Background: Bachelor's or equivalent experience in Computer Science, Engineering, or Information Technology.
• Technical Skills: Mid-level or higher understanding of the following technologies:
  • Collaboration Tools: Microsoft Teams, Office, SharePoint, LucidCharts.
  • Data Management and Analysis: PowerBI, Box, SmartSheets.
  • Cloud and Security: Azure AD, Active Directory, Group Policy, IdentityNow, Okta, Secret Server, InTune.
  • OS and Application Management: Microsoft Configuration Manager, Workspace One, Avalanche, JAMF, Druva, BIT9, OS Management, Application Management (Windows/macOS/iOS/Android).
  • Automation and Scripting: RPA UIPath, PowerShell, Python.
  • Project Management: Knowledge in Project Management methodologies and tools.
• Expertise Level: Expert in Scripting and Project Leadership.
• Soft Skills: Ability to handle ambiguity, economic decision-making, strong business acumen, strategic thinking, team collaboration, feedback orientation, effective communication, and strong leadership abilities.

• Crafting production-ready code, adhering to best practices and guidelines.
• Proficiently diagnosing issues through systematic debugging and monitoring.
• Ensuring security compliance and fostering a security-first culture.
• Managing project breakdown, prioritization, and self-organization within the team.
• Building a positive team culture emphasizing feedback, collaboration, and leadership.
• Guiding the team in alignment with organizational strategies and product roadmaps.
• Mentoring teammates and ensuring inclusive and balanced discussions.