Job Details

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

HealthRIGHT 360's Mobile and Street Medicine program delivers comprehensive, high-quality medical care and social services to individuals experiencing homelessness in San Francisco. Rooted in the mission to "go to the people", the program offers services directly to patients-on the street, in encampments, or via a fully equipped mobile medical van. The program operates as an extension of our Integrated Care Center (ICC), expanding the reach of our services beyond the clinic walls. This new and rapidly growing initiative is committed to providing low-barrier, trauma-informed, and person-centered care in the environments where people live. Our multidisciplinary team prioritizes trust, continuity, and access while delivering compassionate, dignified, and high-quality services to some of the city's most underserved populations.

The Case Manager I on this team will provide intensive, client-centered case management services to support clients in achieving stability, health, and self-sufficiency. This role will provide ongoing support and monitoring progress towards care plan goals for a specific caseload of clients served by this team. The Case Manager I will utilize motivational interviewing, trauma-informed care, and harm-reduction approaches while working with the client to address specific needs such as health benefits, mental health, substance use disorder, physical health, employment, family and children services, Justice-Involved concerns, housing, community resources, outpatient substance use disorder services, and aftercare. This role will take part in Enhanced Care Management (ECM) through SF health plans and the Integrated Care Clinic (ICC), which is HealthRIGHT 360's brick-and-mortar primary care clinic at 1563 Mission Street, San Francisco. While often in collaboration with the rest of the Mobile & Street Medicine clinical team, the Case Manager I will engage with unhoused individuals in their lived environments to provide care management services.

KEY RESPONSIBILITIES

Client Care and Care Coordination Responsibilities:

• Provide intensive case management to individuals experiencing homelessness in San Francisco, including comprehensive assessments to identify medical, physical, and psychosocial needs.
• Develop and implement individualized care plans in collaboration with clients and a multidisciplinary team, monitoring progress toward goals.
• Manage a caseload using evidence-based approaches such as motivational interviewing, trauma-informed care, and harm reduction.
• Identify and engage eligible clients through various outreach strategies, including in-person contact, phone, text, email, and mail.
• Maintain consistent communication with healthcare providers, justice system contacts, and other service partners to ensure coordinated, integrated care.
• Coordinate and track referrals and follow-ups for primary care, behavioral health, substance use treatment, housing, and other essential services.
• Support client engagement through assistance with medication management, appointment scheduling and reminders, transportation, and accompaniment to key appointments.
• Complete intake assessments, monitor treatment progress, and assist with documentation such as releases of information and managed care plan requirements.
• Connect clients with benefits and community resources including healthcare, housing, employment, and education.
• Collaborate with probation officers, courts, Family and Children Services, and other agencies to support community reintegration and access to recovery programs and support services.
• Advocate for clients across systems of care, helping them navigate complex healthcare and social service environments.
• Participate in additional case management duties as directed by the Mobile Medicine & Street Medicine leadership team.

Clinical Documentation and Administrative Responsibilities:

• Documents care promptly according to charting protocols and clinic policies in the electronic medical record (EMR).
• Write clients' progress letters and court reports.
• Complete all assigned Peer Reviews (Chart Audits) within a timely matter.
• Actively participate in assigned Group Supervision, agency, and team meetings.
• Participate in training opportunities and complete assigned training in a timely manner.

Training, Supervision and Quality Improvement Responsibilities:

• Attend and actively participate in assigned case conferences to advocate a collaborative discussion for treatment needs.
• Actively participate in agency and team meetings.
• Participate in training opportunities.
• Complete all assigned training and Relias course assignments in a timely manner.

Field-Based Responsibilities

• Travel frequently as part of this field-based position.
• Provide client engagement and case management services at locations that are most accessible and comfortable for clients, including on the street, in encampments, shelters, community sites, homes, temporary housing sites, the mobile medical van, residential treatment facilities, and the Integrated Care Center (ICC).
• Utilize office space as needed for case management activities, clinical supervision, and to attend required training and meetings.

QUALIFICATIONS

Education, Certification, or Licensure

• High school diploma or equivalent.
• A minimum of two years of case management experience.
• At least one year of experience working with individuals experiencing homelessness or with vulnerable populations.
• Current First Aid and CPR certification.
• Valid California driver's license, access to registered and insured transportation, and a clean driving record.

Desired:

• Bachelor's degree in social work, nursing, public health, or related field.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience delivering evidence-based practices.
• Experience providing trauma-informed services.
• Experience working with individuals experiencing homelessness.
• Experience in whole person care or ECM is preferred.
• Experience providing counseling and support to individuals with substance use disorders (SUD) is preferred.

Background Check and Other Requirements

• Qualified candidates with arrest and conviction records will be considered for employment.
• Must be capable of completing a background check and livescan.

We will consider for employment qualified applicants with arrest and conviction records.