Job Details

Position Summary

Under the supervision of the Director, the Bilingual Family Counselor (BFC) supports the ongoing development and implementation of the Family Resource Center, ensuring equitable access to services within the community. The BFC is responsible for providing culturally responsive and trauma-informed support to families, with a focus on strengthening resilience and addressing challenges and a commitment to fostering an inclusive and respectful environment for all individuals. This role requires strong interpersonal skills to build trust and collaborate effectively with families and community partners.

Job Responsibilities

Client Intake & Assessment

• Conduct client intake, screening, and interviews to provide counseling, case management, and connections to appropriate resources and services.

• Conduct comprehensive assessments and develop Family Service Plans using evidence-based practices and culturally appropriate interventions.

Counseling & Support Services

• Provide individual, couple, and family counseling, as well as group support and crisis intervention services.

• Facilitate one-on-one and group sessions with families and youth, addressing their specific concerns and goals.

Resource Coordination & Community Support

• Assist clients in accessing resources through city agencies, businesses, and community-based organizations.

• Serve as a liaison between families and local service providers, facilitating access to family counseling and support programs tailored to community needs.

Collaboration & Program Coordination

• Collaborate with Family Resource Center staff to deliver a holistic and coordinated approach to meeting family needs.

Documentation & Compliance

• Maintain accurate and timely documentation of client outcomes, service plans, and program data in compliance with organizational protocols.

Work Environment & Physical Demands

The Bilingual Family Counselor operates in a standard office environment, community settings, and occasionally outdoors during events or outreach activities.

This role may require prolonged periods of sitting, standing, and occasional light lifting (up to 25 pounds), with reasonable accommodations available. The position involves local travel to meet with clients and partners and may require a flexible schedule, including evenings or weekends, to accommodate client needs.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.

• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.

• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.

• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

Compensation rate of $32.00 to $34.00 per hour. This rate is based on salary benchmarking and aligns with grant fund allocations for the role. Final compensation will be determined by the candidate's qualifications and experience, in accordance with grant funding requirements and organizational guidelines.

Qualifications

• Must be 21 years or older.
• Bilingual skills in Spanish.
• Master's degree in Social Work, Counseling, or Psychology.
• At least 3 years of experience providing services to individuals and families in community-based settings.
• Active registration or licensure with the California Board of Behavioral Sciences (BBS).
• Demonstrated ability to work effectively with individuals from diverse cultural, socioeconomic, and generational backgrounds.
• Strong written and verbal communication skills, with the ability to maintain accurate and organized program records.
• Training and experience in trauma-informed care, conflict resolution, and the ability to manage challenging situations constructively.

Preferred Qualifications

• Demonstrated proficiency in implementing evidence-based practices for family counseling and support services, including trauma-informed care.