Job Details

10032 - Manager of ERP operation, Parts Sales
Location - Fountain Valley, CA (5-day Onsite

PURPOSE
We're seeking a dynamic and experienced Manager of ERP Operations to lead our SAP-focused Parts Sales application team. This critical, on-site role will drive the operational support and enhance our SAP applications, directly impacting Hyundai/Kia America's sales business. You'll lead a diverse team of employees, partners, and contractors, ensuring optimal performance and alignment with our strategic goals.

This manager will oversee the full SDLC of our SAP Parts Sales applications, leading both technical and administrative activities for the Hyundai/Kia America's parts business unit.

KEY RESPONSIBILITIES

• Strategic Oversight: Provide comprehensive oversight of our GERP (S/4HANA) Parts application operations and enhancement initiatives, ensuring alignment with business objectives.
• System Integrity: Safeguard the integrity and seamless integration of our SAP applications with internal systems and external business partner platforms.
• Solution Delivery: Initiate, plan, and execute projects for the team to deliver innovative SAP solutions that meet evolving business requirements.
• Team Performance Management: Drive the team's excellence in ticket processing, on-time delivery, and overall quality management, establishing clear performance metrics and fostering continuous improvement.
• Resource Optimization: Continuously review and strategically assign team resources to maximize efficiency and responsiveness for all required services.
• Global Alignment: Coordinate local team efforts, ensuring tasks and projects are meticulously aligned with our global service plan.
• Stakeholder Communication: Act as the primary communication liaison for all sponsors regarding our Parts Sales application services, providing clear and timely updates.

Essential Functions
Service Leadership

• Maintain high-level knowledge of our SAP solutions and their complex integrations.
• Drive adherence to technical transition requirements and strategic IT goals.
• Cultivate and maintain strong relationships with key business owners and sponsors.
• Proactively identify business needs and translate them into actionable development milestones.
• Monitor and foster collaboration with our global IT teams along with Global operation process.
• Conduct weekly status meetings, presenting team service updates and performance metrics.
• Act as a key point of contact for security concerns related to the S/4HANA Parts application.
• Continuously review and adjust resource assignments based on team prioritization and project demands.
• Understand team capacity and current workloads, ensuring effective balancing with incoming requests.
• Lead prioritization discussions with client IT teams to resolve potential conflicts.
• Perform as an Incident Manager, reporting progress and conducting Root Cause Analysis (RCA) for critical incidents.
• Develop and propose new IT services or enhancements to clients, securing necessary approvals.
• Provide exceptional client service, proactively addressing issues, risks, and concerns.
• Establish and communicate clear guidelines related to IT service management, project management, and company-wide strategic direction.
• Collaborate effectively with other HAEA departments to ensure holistic IT support.
• Track and report project statuses across various teams, serving as a critical gateway for work assignments and ensuring clear project scope definition.
• Formally and informally report team/section activity and progress to HAEA management.
• Conduct periodic KPI monitoring and performance reviews, implementing improvements as needed.
• Foster active collaboration with Hyundai Motor Group headquarters, regional headquarters (RHQ), sister companies, and the production site IT team in Mexico.
• Monitor and ensure team adherence to HAEA policies and procedures.

Management & Administration

• Provide program management guidance for all projects, ensuring consistent methodology.
• Own the full budget lifecycle for the team, including planning, forecasting, and justifying changes.
• Oversee procurement activities, including purchase order management, vendor relationships, and contractor time tracking.
• Address service exceptions, particularly those related to security.
• Manage HR approvals for employee time, onboarding, job descriptions, and goal evaluations.
• Contribute to solution architecture discussions.
• Ensure an optimal work environment (e.g., device management).
• Review contracts, obtain quotes, and perform Total Cost of Ownership (TCO) analysis.
• Oversee day-to-day operations and establish clear priorities for all team members.
• Act as a technical lead and/or project manager for small to moderate scope projects.
• Formulate, forecast, and monitor budget utilization throughout the fiscal year.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIREMENTS:

• Education: Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field or equivalent experience.
• SAP Experience: 8+ years of progressive SAP experience, with 3-5+ years in a direct team leadership/management role over SAP operations and support.
• S/4HANA Expertise: Demonstrated experience with SAP S/4HANA, including at least one significant implementation or migration project.
• Core Skills: Proven ability in SAP operations management (incident, problem, change), project leadership, and vendor management.
• Business Acumen: Strong understanding of sales, logistics, and supply chain processes, ideally within distribution and retail industry.
• Technical Acumen: Solid understanding of SAP module functionalities (e.g., SD, MM and Integration with FI), SAP Basis concepts, system architecture, and security.
• Certifications (Preferred): Relevant SAP certifications (e.g., S/4HANA), PMP, or ITIL certifications are a strong plus.
• Soft Skills: Exceptional leadership, communication, analytical, and stakeholder management skills are essential.
• Bilingual (English/Korean) is a plus

Salary Range - $118,650 - $182,710