Job Details

We are a collaborative Marketing and Advertising firm rooted in community engagement, nonprofit advocacy, and social justice initiatives throughout the Bay Area. Our team partners with local and regional nonprofits to help them build visibility, drive public engagement, and achieve sustainable growth. We're seeking an enthusiastic, detail-oriented individual to join our team as a Client Success & Growth Associate.Position Overview

As an Entry-Level Client Success & Growth Associate, you'll support relationship-building and project delivery across a portfolio of nonprofit clients. Your role will be to ensure clients feel supported, campaigns stay on track, and our work continues to deliver measurable value and community impact. You'll also contribute to client retention and business growth efforts by identifying opportunities to expand services and deepen partnerships.Key Responsibilities

• Serve as a key point of contact for day-to-day client communication and support
• Help manage timelines, deliverables, and campaign logistics for nonprofit marketing and outreach projects
• Support onboarding of new clients and coordinate internal kickoff tasks
• Monitor and track project progress using CRM and project management tools
• Assist in compiling reports, analytics, and presentations for client reviews
• Identify client needs and collaborate with the business development team on upsell or expansion opportunities
• Help coordinate client events, virtual meetings, and community-facing activations

• Strong interpersonal skills and a commitment to client-centered service
• Passion for nonprofit missions, social justice, and equity-driven work
• Excellent organizational and multitasking abilities
• Clear and professional written/verbal communication
• Experience in customer service, account support, or project coordination is a plus
• Familiarity with Google Workspace, CRM platforms (HubSpot, Salesforce), or Asana/Trello is preferred
• Bilingual in Spanish, Cantonese, Tagalog, or other community languages is a strong asset

• A dynamic role with exposure to nonprofit marketing, client relations, and impact strategy
• Mentorship and professional development in the areas of account management and growth strategy
• Opportunities for advancement into Client Success Manager or Campaign Strategist roles
• A purpose-driven team culture committed to social good, inclusivity, and collaboration