Job Details

Help Desk Support Specialist (3-Month Contract)

Help Desk Support Specialist (3-Month Contract)

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Help Desk Support Specialist (3-Month Contract)

San Francisco, California

Hybrid

Contract

$40/hr - $55/hr

We're working with a fast-growing, innovative AI company that's in search of a Help Desk Support Specialist to join their internal IT team on a 3-month contract . This is a hands-on, employee-facing role where you'll be the first line of support, helping staff across the company stay productive and connected.

If you're someone who thrives in a collaborative, fast-paced environment and enjoys solving technical issues with a customer-first mindset, this could be a great short-term opportunity.

What You'll Be Doing

• Provide day-to-day technical support to internal employees (both onsite and remote)
• Troubleshoot hardware and software issues across Mac (75%) and Linux (25%) systems
• Set up and configure new workstations, user accounts, and peripheral equipment
• Maintain and update IT documentation and inventory
• Escalate complex issues to senior IT staff or external vendors as needed
• Support internal tools, Slack, Google Workspace, and basic networking issues
  
  

What We're Looking For

• 2+ years of Help Desk or IT Support experience
• Strong experience with macOS troubleshooting and support
• Familiarity with Linux-based systems and command-line tools
• Excellent communication and interpersonal skills—this is a user-facing role
• Ability to prioritize and manage multiple support requests
• Comfortable in a high-growth, tech-driven environment
  
  

Nice To Have

• Experience supporting remote teams
• Previous experience with ticketing systems (e.g., Jira, Zendesk, or similar)
• Knowledge of basic scripting or automation (bash, Python, etc.)
  
  

This is a great opportunity to get your foot in the door with a cutting-edge AI company and work with a team that values technical excellence and collaborative problem solving.

You Will Receive The Following Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan
  
  

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Mitchell Blackwell

Specialization

• Technical Support
  
  

If you have questions about this posting, please contact ...@lensa.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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