Job Details

Position Summary...The Director of Ecommerce Operations will lead the charge in revolutionizing Product Detail Page (PDP) innovations, including generative AI (genAI) initiatives to optimize PDP operations, user-generated content strategies, immersive visual experiences, and content excellence. This role demands a strategic visionary with profound expertise in ecommerce operations, a fervor for innovation, and the capability to foster cross-functional collaboration.

What you'll do...

• Spearhead the PDP innovations team to devise and execute strategies that elevate the digital member experience and enhance associate operation experiences.
• Oversee genAI initiatives to streamline PDP operations, ensuring processes are efficient and effective.
• Drive user-generated content initiatives to bolster customer engagement and trust.
• Implement and manage immersive visual experiences to create captivating and interactive shopping experiences that drive engagement and sales.
• Uphold content excellence by maintaining high standards for PDP content quality, accuracy, and relevance.
• Collaborate with Product Management, engineers, and internal and external business partners to align PDP strategies with overarching business goals.
• Monitor and analyze key performance indicators (KPIs) to assess the success of PDP initiatives and make data-driven decisions.
• Stay abreast of industry trends and best practices to continually enhance PDP operations and customer experience.
• Lead a team to manage the PDP enhancements roadmap, ensuring initiatives align with overall business objectives. Facilitate experience discovery, oversee user acceptance testing, and implement new experiences into production.

What you'll bring...

• Bachelor's degree in Business, Marketing, Information Technology, or a related field. A Master's degree is preferred.
• Proven experience in ecommerce operations, with a focus on PDP innovations and content management.
• Strong understanding of genAI technologies and their application in ecommerce.
• Exceptional leadership and team management skills, with the ability to inspire and motivate cross-functional teams.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

- Health benefits include medical, vision and dental coverage

- Financial benefits include 401(k), stock purchase and company-paid life insurance

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

San Bruno, California US-08848:The annual salary range for this position is $143,000.00-$286,000.00

Bentonville, Arkansas US-09930:The annual salary range for this position is $110,000.00-$220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business management, information technology, computer science, or related area and 5 years' experience in eCommerce merchandising, site operations, business management, or related area. Option 2: 7 years' experience in eCommerce merchandising, site operations, business management, or related area.
2 years' supervisory experience.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Merchandising , Site Operations, Business Management, or related areaPrimary Location...850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America#J-18808-Ljbffr