Job Details

About the job Mail Services Associate

About the Role:
As a Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. The role provides office support to a client, business function, or individual contributor.

What Youll Do:

• Audit delivered items against delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure all packages received and delivered arrive the same day or notify the consignee of next-day arrival.
• Deliver mail, packages, copy products, and stationery according to the daily schedule.
• Ensure all shipped packages are adequately protected.
• Process shipment requests with vendors and inform package owners of arrangements.
• Apply correct postage and required identification to outgoing mail and packages.
• Stock copy rooms and serve as the initial point of contact for copier fleet needs.
• Check and replenish mail and postage supplies daily.
• Answer standard inquiries or complaints from clients, co-workers, and supervisors.
• Analyze data to identify and solve complex problems, possibly recommending new techniques.
• Influence own team and other related teams.
• Suggest improvements to enhance efficiency.

• High School Diploma or GED with 34 years of related experience.
• Ability to write routine reports and correspondence.
• A comprehensive understanding of processes, procedures, systems, and job-related concepts.
• Ability to communicate unusual or complex content in a logical and concise manner.
• In-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.