Job Details

Overview

Medical Front Office - Patient Service Specialist

San Francisco, California

We are seeking a friendly and outgoing individual to perform front office duties and serve as the first point of contact for patients requiring Physical Therapy services. Responsibilities include managing phones, scheduling, insurance verification, and running end-of-day reports. Prior experience is preferred, but we are willing to train a quick learner with the right personality to assist patients and integrate with our team. There is potential for full-time employment.

Job Description

Our goal is to provide patients with an exceptional experience from the moment they arrive. As a Patient Service Specialist, you will manage both patient interactions and administrative tasks. Your role involves advocating for patients, communicating via email and phone, managing payments, and operating multiple computer programs. Your positive impact can enhance every patient's care experience even before they leave the waiting room.

Schedule:

• Location: 1700 California Street, Suite 530, San Francisco, CA 94109
• Employment Type: Full Time
• Hours: Weekdays
• Compensation: $20.00 - $23.00/hour, based on experience

Benefits include:

• Generous PTO for work-life balance
• Comprehensive medical, vision, and dental plans
• Company-matching 401(k) retirement plan, life, and disability insurance

Responsibilities

• Greet and register patients, providing information about their visit and upcoming appointments
• Schedule patient appointments via in-person and phone interactions
• Communicate regularly with attorneys, insurance companies, translation services, and internal teams
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Experience in insurance verification

Preferred Qualifications:

• One year of front desk experience
• One year of medical office experience

Physical Requirements:

• Ability to walk, stand, bend, and reach throughout the shift
• Manual dexterity for typing and using 10-key
• Ability to lift up to 25 lbs safely
• Ability to carry office supplies up to 10 lbs
• Sufficient visual acuity for record-keeping and recognition
• Ability to speak and hear adequately for communication

Equal Opportunity Employer including Disabled and Veterans.