Job Details

Operating since 1979, Textainer is one of the world's largest intermodal container lessors with more than 3 million twenty-foot equivalent units (TEU) in our owned and managed fleet.

We supply standard dry freight, specialized, and refrigerated containers to more than 250 global customers, including all of the world's leading shipping lines. We also lease tank containers through our relationship with Trifleet Leasing and proudly serve as a long-standing supplier to the U.S. Military.

Our company leads the container resale industry, having secured our status as one of the largest sellers of used containers. Over 1,500 customers call upon Textainer yearly to purchase more than 140,000 units.

The Textainer team operates through a network of 13 offices and 500 depots covering all time zones. We have 165 employees in major trading centers all over the world, dedicated to providing our customers with the highest standard of equipment and service. Four regional offices form the backbone of Textainer leasing, resale, and operations activities, serving locations across the globe.

GENERAL SUMMARY

The IT Helpdesk Analyst provides first-level support to internal staff for all IT-related issues and service requests. This role is responsible for responding to incoming technical inquiries, resolving hardware and software problems, and escalating complex issues when necessary. The IT Helpdesk Analyst plays a key role in maintaining user satisfaction, documenting incidents, and ensuring timely resolution while adhering to company standards and procedures.

DUTIES & RESPONSIBILITIES

• Serve as the first point of contact for internal users seeking technical assistance via phone, email, or helpdesk system.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and basic network problems.
• Escalate unresolved issues to appropriate IT personnel and track progress toward resolution.
• Install, configure, and update software and hardware, including Windows OS and Microsoft Office.
• Experience in ordering system-related equipment such as Laptops & peripheral parts and closely coordinating with vendors.
• Assist with onboarding and offboarding, including device setup and account management.
• Document all support requests, actions taken, and resolutions in the helpdesk system.
• Develop and update internal knowledge base articles and user guides.
• Communicate technical information effectively to non-technical staff.
• Collaborate with IT team members on updates, maintenance, and small projects.
• Support IT security initiatives such as password resets and multi-factor authentication.
• Maintain software license records and ensure equipment compliance.
• Track and manage IT asset inventory, ensuring devices are properly tagged and documented.

REQUIRED QUALIFICATIONS:

Knowledge and Skills:

• Proficiency with Windows 10/11 operating systems and Microsoft Office 365
• Experience with Microsoft products including Active Directory, SharePoint, OneDrive, Intune and Azure
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop)
• Familiarity with ticketing systems (e.g., Zendesk, Fresh Service, or ServiceNow)
• Excellent communication and customer service skills
• Strong problem-solving and troubleshooting ability
• Ability to work independently and as part of a team
• Effective organizational and time management skills

Education and Experience:

• Associate degree or technical certification in IT (CompTIA A+, Microsoft, or similar preferred)
• Minimum of 1–3 years' experience in an IT helpdesk or support role

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 5 pounds at times.

Textainer is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status or any other characteristic protected by law.