Job Details

About Us

Would you like to join one of the fastest-growing organizations with a goal of using the latest AI, GenAI, LLM, Cloud, and Digital Technologies to advance drug development and improve patient care pathways? WriteMed.AI helps Biopharma and Life Sciences companies reduce time to write medical publications and regulatory paperwork.

Site Reliability Engineer

Location: Atlanta, GA; Miami, FL; Cambridge, MA; San Francisco, CA; Towson, MD

Role Overview

Our technical team supports our customers' missions with a spirit of innovation across all technologies, including AI, GenAI, LLM, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is an opportunity to partner with our principal AI Architects, Data Scientists, and Engineers to maintain a robust and secure technical foundation for our customers, ranging from small Biotech companies to large Pharmaceutical firms.

Qualifications

• Passionate about learning and evolving with current technological trends
• Engineering degree or related technical discipline, or equivalent work experience
• Experience coding in higher-level languages (e.g., Python, JavaScript, C++, or Java)
• Knowledge of Cloud-based applications & Containerization Technologies
• Understanding of metric generation, log aggregation, time-series databases, and distributed tracing
• Experience with industry standards like Terraform, Ansible
• Fundamentals in Network Design, Cloud architecture, Security, or Computer Science
• At least 5 years of hands-on experience in Engineering or Cloud
• Minimum 5 years of experience with cloud platforms (e.g., GCP, AWS, Azure)
• At least 3 years of experience in configuration and maintenance of applications or systems infrastructure for large-scale customer-facing companies
• Experience with distributed system design and architecture

Responsibilities

• Develop software solutions to support service delivery processes
• Build and manage CI/CD pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering, and auto-remediation
• Innovate relentlessly to ensure a flawless customer experience
• Engage in the lifecycle of services from conception to EOL, including system design
• Provide consulting and capacity planning
• Define and deploy standards related to System Architecture, Service Delivery, metrics, and operational automation
• Support services, product, and engineering teams with tooling and frameworks to increase availability and incident response
• Improve system performance and efficiency through automation and process refinement
• Collaborate with engineering teams to deliver reliable systems
• Increase operational efficiency and quality by treating operational challenges as software engineering problems
• Mentor junior team members and champion Site Reliability Engineering
• Participate in incident response, including on-call duties
• Partner with stakeholders to influence technical and business outcomes

Benefits

• Comprehensive benefits supporting your personal and professional growth, including wellness programs, tuition reimbursement, expense programs, student loan repayment, childcare, and pet insurance
• Inclusive culture with active employee resource groups and supportive leadership
• Salary range: $140,300 to $191,550, with variations based on skills, experience, and location
• Eligibility for short-term and long-term incentives as part of total compensation