Job Details

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Day - 08 Hour (United States of America)

This is a Stanford Health Care - University Healthcare Alliance job.

A Brief Overview
Responsible for managing all clinic operations, and directly managing clinical and support staff. Collaborates and works closely with physicians and mid-level providers to ensure smooth clinic operations, staff adherence to UHA policies and procedures, and promotes and ensures consistent delivery of an excellent patient experience. The Practice Manager is also responsible for implementing and managing organizational goals to include financial and patient satisfaction goals, employee and physician/provider engagement, and developing related action plans.

Locations
Stanford Health Care - University Healthcare Alliance

What you will do

• Major Job Duties and Responsibilities:
• Recruit, hire and manage staff. Delegate and coordinate tasks in order to maintain a system which assures effective and quality patient care.
• Provide leadership for employees so as to foster professionalism towards patients, physicians/providers, and co-workers including successful implementation of CI-CARE.
• Keep accurate records of attendance, arranging for coverage as needed for employees' Paid Time Off (PTO) and physicians/providers' Scheduled Time Off.
• Plan and conduct staff meetings and in-services to promote teamwork, provide information, and reinforce policies and philosophy. This includes UHA employees as well as physicians/providers.
• Personnel Administration:
• On an on-going basis and annually, evaluate employee performance keeping accurate personnel records. Monitor and manage performance, and handle disciplinary issues per UHA policies.
• Work closely with employees, physicians/providers and patients to effectively resolve patient complaints per UHA policy. Understand and effectively communicate UHA's Charity Care and Financial Assistance policy.
• Business & Facilities Management:
• Manage physicians/providers' appointment schedules in Epic and scheduled time off from work, etc.
• In participation with UHA Finance, develop and monitor a departmental budget for controlling operational and capital expenses.
• Work closely with the landlord and/or UHA Facilities Management to update all staff and physicians/providers regarding building repairs or upgrades which may affect day-to-day operations.
• All other duties as assigned including department-specific functions and responsibilities:
• Performs other duties as assigned, participates in organization projects as assigned and maintains a level of professionalism that is a reflection of UHA standards of care and the C-I CARE initiative as appropriate.
• Adheres to human resources, safety, HIPAA and compliance policies.

Education Qualifications

• Associate degree.
• Bachelor's degree preferred.

Experience Qualifications

• Three (3) – five (5) years experience in healthcare, business management, clinical services, human resources or related field. Equivalent combination of education and/or work experience acceptable.
• Epic EMR experience highly preferred.
• Lean/Quality Improvement experience highly preferred.

Required Knowledge, Skills and Abilities

• High level of verbal and written communication skills with a strong capacity for detail, and maintaining clear/effective communications with physicians, employees, administration and corporate personnel.
• Strong organizational and planning skills to manage multiple priorities and meet required deadlines.
• Advanced analytical ability and problem solving skills necessary to establish new systems and procedures, analyze the impact of various transactions/situations and make sound recommendations for process improvements.
• Ability to mentor and educate staff expanding their knowledge and application of these principles and laws.
• Strong interpersonal skills necessary to effectively interact with and counsel physicians, employees and administrative staff regarding sensitive matters, and provide leadership to subordinates.
• Management skills necessary to attract, inspire and retain highly qualified and motivated staff.

Licenses and Certifications

• None

Physical Demands and Work Conditions

Physical Demands

• Constant Sitting.
• Occasional Walking.
• Occasional Standing.
• Frequent Bending.
• Occasional Squatting.
• Seldom Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Frequent Hand Use.
• Frequent Repetitive Motion Hand Use.
• Occasional Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Carrying

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment

• Occasional Driving cars, trucks, forklifts and other equipment.
• Frequent Working around equipment and machinery.
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Seldom Operation of foot controls or repetitive foot movement.
• Seldom Use of special visual or auditory protective equipment.
• Seldom Use of respirator.
• Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..

Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

Travel Requirements

• 20% travel:

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.



You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $53.63 - $71.07 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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