Job Details

Senior Manager, CRM Strategy & Solutions

Join to apply for the Senior Manager, CRM Strategy & Solutions role at Revolution Medicines

Senior Manager, CRM Strategy & Solutions

Join to apply for the Senior Manager, CRM Strategy & Solutions role at Revolution Medicines

Get AI-powered advice on this job and more exclusive features.

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers. The company's R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding professionals in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Opportunity:

We are seeking an experienced and strategic Senior Manager, CRM Strategy & Solutions to lead and evolve our CRM ecosystem across both Commercial Development and Clinical & Medical Affairs. This role will oversee CRM capability planning, cross-functional solution design, and vendor alignment to support enterprise-wide field engagement strategies.

As a strategic thought partner and systems leader, you will translate complex business needs into scalable CRM solutions, drive platform governance, and collaborate across Commercial, Medical, IT, and external partners to support global growth and customer engagement excellence.

Key ResponsibilitiesCRM Strategy, Governance & Roadmap Execution

• Lead the strategic CRM roadmap across Commercial Development and Clinical & Medical Affairs functions.
• Act as the platform owner and cross-functional integrator for systems such as Veeva CRM, Vault, Salesforce, and related field enablement tools.
• Define, prioritize, and implement CRM enhancements that align with business growth, compliance standards, and customer engagement strategy.
  
  

• Lead cross-functional CRM workstreams, including coordination of business analysts, IT developers, and third-party vendors.
• Serve as the key contact for CRM platform governance, vendor performance management, and contract oversight.
• Mentor junior analysts or consultants supporting CRM and field force technology initiatives.
  
  

• Partner with Commercial and Medical Affairs leadership to define CRM capabilities that enable omni-channel engagement, field force effectiveness, and closed-loop marketing.
• Drive requirements gathering, gap analysis, and user story development to support scalable CRM solutions.
• Ensure field teams are equipped with advanced CRM tools such as Next Best Action, HCP insights, call planning, and engagement tracking.
  
  

• Oversee end-to-end delivery of CRM initiatives, including project planning, execution, UAT, and go-live support.
• Champion change management, user adoption, and training, ensuring field and HQ teams are equipped to leverage platform capabilities effectively.
• Monitor system performance, collect user feedback, and implement continuous improvement initiatives to enhance system usability and business value.
  
  

• Collaborate with IT, Marketing, Data & Analytics, Regulatory, and Compliance to ensure CRM solutions meet enterprise data standards and field usability requirements.
• Support integration of CRM with external systems such as marketing automation platforms, data warehouses, MDM tools, and specialty pharmacy data feeds.
  
  

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
• 7+ years of CRM platform experience, including 3+ years in leadership or cross-functional project ownership roles within life sciences or biotech.
• Demonstrated experience supporting Medical Affairs, Field Medical, and Commercial teams with CRM-based solutions.
• Proven track record managing CRM feature roadmaps, vendor partnerships, and field enablement initiatives.
• Strong understanding of HCP/KOL engagement, territory alignment, CRM analytics, and field performance tracking.
• Proficient in Agile delivery methods and tools such as JIRA, Confluence, and UAT facilitation.
• Excellent interpersonal and communication skills; capable of influencing senior stakeholders and leading through ambiguity.
• Embody and promote our core values of patient-centricity, collaboration, integrity, and innovation.
• Lead with accountability, transparency, and a continuous improvement mindset.
• Act as a trusted business advisor and technology champion, balancing execution excellence with long-term CRM strategy development.
• Foster cross-functional alignment and coach colleagues on system best practices, field usability, and compliance.
  
  

• Salesforce, Veeva CRM, or other CRM certification(s) are a plus.
• Experience with CRM API integrations (e.g., data warehouses, marketing automation, analytics platforms).
• Experience Health Care Provider (HCP) and Key Opinion Leader (KOL) engagement, lead and opportunity management, territory alignments, performance management, insight collection and analysis.
• Experience working with internal and external sales and marketing data sources leveraged in a Commercial setting (ERP, Website, Hub, Specialty Pharmacy, Diagnostics, secondary data, reference data, etc.)
• Familiarity with Agile methodologies and tools (i.e JIRA or Confluence.)
• Experience supporting product launches or field force enablement initiatives.
• Strong analytical and problem-solving skills with a proactive mindset.
  
  

The base salary range for this full-time position is $158,000 to $198,000 for candidates working onsite at our headquarters in Redwood City, CA. The range displayed on each job posting is intended to be the salary for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in.

Our salary ranges are determined by role, level, and location. Individual pay is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training. Please note that base salary is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities.

Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status.

Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy . For additional information, please contact ...@revmed.com .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Revolution Medicines by 2x

Sign in to set job alerts for "Senior Manager Customer Relationship Management" roles.

South San Francisco, CA $199,500.00-$370,500.00 21 hours ago

Director of Product Management, Customer Communications and CRM

San Francisco, CA $150,000.00-$250,000.00 2 weeks ago

San Francisco, CA $168,300.00-$223,000.00 1 month ago

Mountain View, CA $200,000.00-$240,000.00 4 days ago

Senior Business Operations Manager, Marketing Strategy & Planning

Senior Manager / Director, Marketing Operations

San Francisco, CA $146,610.00-$207,700.00 2 weeks ago

Senior Social Marketing Manager, Fenty Beauty

San Francisco, CA $124,000.00-$150,000.00 3 weeks ago

Senior Content Marketing Manager, Spoken Word

San Francisco, CA $106,400.00-$185,000.00 3 days ago

Senior Account Based Marketing (ABM) Manager

Senior Staff Lifecycle Marketing Manager

San Francisco, CA $128,000.00-$220,000.00 2 days ago

Manager 3, Software Engineering (CRM Platform) - Mailchimp

Senior Manager, Experience Design, Marketing Experiences

Sr. Sourcing Manager- Global Sponsorships and Experiential Marketing

San Francisco, CA $165,000.00-$185,000.00 3 days ago

San Mateo, CA $110,000.00-$130,000.00 1 week ago

San Francisco, CA $145,000.00-$164,000.00 14 hours ago

San Francisco Bay Area $145,000.00-$164,000.00 2 weeks ago

Senior Manager, Marketplace Insights (Marketing)

San Francisco, CA $119,800.00-$177,200.00 1 day ago

Group Marketing Manager – CRM Strategic Growth and Innovation

Mountain View, CA $213,500.00-$289,000.00 1 week ago

Senior Business & Marketing Operations Manager

Senior Lifecycle Marketing Manager, Credit Card

San Francisco, CA $108,800.00-$204,000.00 2 weeks ago

Sr. Business and Marketing Operations Manager

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr