Job Details

Penguin Ai is growing fast, and we're looking for experienced Customer Success Engineer / Technical Account Managers to support our expanding client base. In this role, you'll be the key point of contact for our customers, driving implementation, adoption, and long-term value from our Digital Workers and AI platform.

Responsibilities

• Customer Implementation & Support: Lead onboarding and rollout of Penguin Ai's platform and Digital Workers. Guide clients through implementation plans, integrations, KPIs, and milestones.

• Use Case Development: Partner with customers to identify, design, and deploy new Digital Worker and Agent use cases that solve real business problems.

• Training & Enablement: Deliver onboarding sessions, lead user training, and create helpful documentation to drive adoption and enhance user experience.

• Product Feedback Loop: Act as the voice of the customer, gather insights, and work with our product and engineering teams to refine features and functionality.

• Cross-functional Collaboration: Coordinate closely with sales, engineering, marketing, and leadership to ensure an excellent end-to-end customer experience.

• Retention & Expansion: Proactively manage customer satisfaction, reduce churn, and identify opportunities for account growth and expanded platform usage.

Qualifications

• Bachelor's degree in Computer Science, Engineering, AI or related field.
• 5-8 years of experience in customer success/ account management, or data science
• 3-5 years of experience in Healthcare Technology
• Strong understanding of AI, machine learning, and cloud-based platforms.
• Exceptional communication skills and relationship-building abilities
• Problem-solving mindset with a focus on delivering results
• Ability to manage multiple customer accounts and prioritize tasks effectively.
• Familiarity with APIs, data integration, and software development principles.

What We Offer

• Medical, Vision, and Dental Care
• Generous Vacation Policy & Additional Company Holidays

Penguin Ai is an equal opportunity employer. We are committed to building an inclusive workplace where individuals of all backgrounds, including race, ethnicity, religion, gender identity, sexual orientation, age, disability, and veteran status, feel welcomed, valued, and empowered to do their best work.