Job Details

At Dr. Treat, located in the vibrant Union Street neighborhood of San Francisco, we are proud to be a general practice veterinary clinic offering a comprehensive range of services, from primary care to urgent care, for pets in our community. Our flagship clinic is designed to provide a welcoming and comfortable environment for both pets and their owners.

We offer personalized veterinary care with options such as Dr. Treat One membership, which provides unlimited access to all clinics with no exam fees, and pay-as-you-go visits for comprehensive care. Our services include preventive care, primary care, surgical and dental procedures, diagnostics, and virtual care.

San Francisco is a dynamic city known for its iconic landmarks, diverse culture, and vibrant neighborhoods. The Union Street area offers pet-friendly shops, restaurants, and bars along charming tree-lined sidewalks, providing a lively environment for both work and leisure.

If you are a veterinary professional seeking to join a practice that values personalized care, innovation, and community engagement, Dr. Treat in San Francisco welcomes you. Join us in our commitment to providing exceptional veterinary services to the pets of this thriving community.

As a Receptionist you will :

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarians instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services / procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Qualifications :

• Utilizing standard office / business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits :

• Pay range of $28.00-$30.00 / hour based on experience.
• Life Insurance (Basic, Voluntary & AD&D).
• Short Term Disability.
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
• Discounted Veterinary Care.
• EAP (Employee Assistance Program).
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Our teams continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organizations success has not gone unnoticed, landing us recognition as #19 on Newsweeks Most Loved Workplaces list in 2022. Additionally, we have ranked among Inc. 5000s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).

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Veterinary Receptionist • San Francisco, CA, United States