Job Details

Responsibilities

The Receptionist ensures residents and guests experience five-star service at this luxury community. This individual is responsible for operating the telephone/communication center, managing the mail room and serving as the information/referral center for all residents, staff, and departments. This individual provides services and support to staff in a manner that meets or exceeds community expectations.

• Provide a high level of customer service at all times.
• Handle all resident and guest interactions with the highest level of hospitality and professionalism.
• Answer incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Take appropriate initiative; respond and follow through promptly to various needs and request.
• Retrieve messages from voice mail and forwards to appropriate personnel.
• Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answer general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Maintain current list of residents who are hospitalized.
• Update appointment calendars, including transportation and salon calendars, as directed.
• Receive, sort, and route mail, and maintain and route publications.
• Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.).
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Order, receive, and maintain office supplies.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as needed and/or assigned.

Qualifications

• High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training.
• Strong verbal and written communication skills.
• Basic knowledge of computers and technology.
• Ability to effectively problem solve.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to operate: telephone, emergency call system, monitoring board or beeper, photocopier.
• Ability to work various schedules and shifts as needed.