Job Details

Exa's goal is to organize the world's knowledge, and make a huge business while doing so.

As a Support Engineer at Exa, you'll help to provide customer and internal team support by executing on engineering problems as they arise.

• Several years of programming experience (Ex. could build a server innode.js
• Have experience responding to customer inquiries
• Excited to diagnose and trouble shoot technical issues
• Care about the problem of finding high quality knowledge and recognize how important this is for the world

• Build an automated customer support bot from scratch
• Create a support knowledge base for customer-facing information
• Build an intelligent ticket routing system using machine learning to categorize and prioritize incoming support requests.
• Fix bugs in the frontend or backend that customers point out

We are open to sponsoring International candidates (e.g STEM OPT, OPT, H1B, O1, E3)

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