Job Details

We're Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Overview

The Technology COO organization at Salesforce is dedicated to driving operational excellence and innovation across our technology teams. We support a broad range of functions including Content Experience, Learning & Enablement, Agile teams and more. Our mission is to empower the Technology organization with the programs, enablement, data, tools, and insights they need to succeed.

As a Director/ Senior Director of Engineering in the Accelerated Engineering team, you will provide technical leadership and strategic direction for a software engineering team dedicated to advancing the productivity of the TechCOO organization. This role demands a deep understanding of modern technology stacks and engineering principles, with an ability to drive the development and adoption of innovative, AI-driven solutions that meet the complex and evolving needs of Salesforce's growing Technology organization. Experience with Salesforce technologies (including Agentforce, Data Cloud, and Heroku) is a plus, but your expertise in building scalable, high-performance systems is paramount.

You will be responsible for cultivating a culture of technical excellence, collaboration, and continuous improvement, fostering an environment where practices like mob programming and test-driven development flourish at scale. This includes mentoring and empowering engineering leaders, building trusted relationships with key stakeholders across engineering, product, and executive teams, and collectively defining and executing a roadmap for elegant, performant, and high-quality solutions. Your exceptional oral and written communication skills will be critical in articulating technical strategy, influencing outcomes, and representing the team's contributions across the organization.

Responsibilities

• Drive the execution and delivery of new features, tools and functionality on the Salesforce platform for the TechCOO organization.

• Partner with engineers and teams to build and implement strategies for increasing product quality and delivery cadence using AI tools.

• Empower teams to self-organize and continuously improve delivery velocity and quality

• Provide guidance and support to ensure Agile practices are effectively leveraged within a small, high-impact engineering team

• Make critical architectural and strategic decisions, leveraging AI and machine learning techniques to personalize and optimize user experiences and robust technical solutions.

• Foresee potential design and technical challenges and resolve them proactively.

• Partner closely with peer teams to identify opportunities for shared services and collaboration, and drive partnerships to achieve combined business outcomes.

• Ensure teams have clear priorities, adequate resources, and the technical guidance to succeed.

• Provide mentorship, career development, and hands-on technical coaching to engineers and product leads.

• Foster a strong culture of collaboration, experimentation, and excellence.

• Participate in architecture discussions, platform planning, and governance.

• Support hiring efforts by selecting and retaining top-tier engineering talent.

Required Skills & Experience

• 10+ years of experience leading software engineering teams with a strong track record in a complex, multi-stakeholder environment.

• 5+ years of experience programming with Apex (classes, triggers, and web services), and other OOP languages (Java, etc.) is preferred.

• Experience integrating and scaling AI-assisted or ML-powered experiences across web or app platforms.

• Hands-on knowledge of software engineering best practices including continuous delivery, testing strategies, accessibility, and internationalization.

• Experience with CI/CD and DevOps practices on the Salesforce platform.

• Experience working in Extreme Programming work environments with Test Driven Development and Mob Programming is preferred.

• Experience with agile methodologies and acting as a Scrum Master.

• Demonstrated ability to mentor senior engineers and lead with empathy and clarity.

• Experience working on customer-facing products with fast release cycles and high reliability requirements.

• Excellent verbal and written communication skills.

• Strong communication and collaboration skills, with a keen ability to partner with global teams.

• A related technical degree required (Bachelor's degree in Computer Science, related field, or relevant experience).