Job Details

About the Role

We are seeking a dynamic, forward-thinking Director of Learning Design to lead and evolve our instructional design strategy, operations, and delivery at scale. This role will be instrumental in building scalable, modern, and business-aligned learning experiences that serve a diverse, global workforce. The ideal candidate will blend strategic insight with operational excellence and innovation, bringing expertise in instructional design, learning science, technology, and talent development.

What You'll Do

• Lead and develop a high-performing Learning Design team, fostering a learner-centered, agile, and innovative culture
• Oversee resource planning, intake prioritization, and project management processes to ensure efficient execution across learning initiatives
• Develop and implement standardized operating procedures (SOPs), service level agreements (SLAs), and capacity planning models to ensure consistency and quality
• Own and optimize the LMS and content management systems, driving consistency, governance, and operational excellence
• Design and activate learning intake methodologies, modality frameworks (ILT, virtual, microlearning), staffing models, and content impact/adoption tracking tools
• Deliver thought leadership in instructional design, adult learning theory, and inclusive content practices
• Train and upskill the broader Learning and Talent Management teams in emerging learning methodologies, technology, and practices
• Collaborate cross-functionally with Learning Experience Partners (LEPs), HRBPs, and business stakeholders to translate enterprise capability needs into effective learning solutions
• Guide technology enablement, learning governance, and systems integration across the learning ecosystem
• Pilot and scale innovative learning approaches, including AI, adaptive learning, microlearning, and performance support
• Manage and optimize a pool of external vendors and contractors, including onboarding, performance tracking, and contract oversight
• Explore and implement offshoring earshoring/vendor solutions to enhance agility and cost-effectiveness in content development
• Contribute to long-range learning strategy planning and scale, with potential to oversee learning operations, governance, and community of practice development

Who You Are

• Bachelor's degree in Learning Design, Instructional Design, Organizational Development, or related field; advanced degree preferred
• 10+ years of experience in learning design, instructional design, or enterprise talent development, with 5+ years in a leadership role
• Proven success leading learning teams and delivering impactful programs at scale in complex environments
• Deep understanding of adult learning theory, instructional design models (ADDIE, SAM), and performance-based learning
• Demonstrated expertise in project management, agile operations, and process optimization
• Strong business acumen with experience influencing senior leaders and cross-functional partners
• Proficiency in LMS/LXP platforms (e.g., Workday Learning, Cornerstone), authoring tools (Articulate, Rise, Adobe), and analytics tools (Power BI, Tableau)
• Experience managing vendor relationships and contract negotiation
• Strong communication and interpersonal skills with a track record of fostering collaboration
• Comfort navigating ambiguity and building systems and structure from the ground up
  
  Preferred
• Certification in instructional design, learning technology, or related fields
• Experience with DEI learning practices and inclusive content strategy
• Familiarity with community of practice development and learning operations