Job Details

Customer Service is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing Watchpoint customers. Customer Service agents utilize their communication skills and industry knowledge to ensure our customers supply chain runs efficiently. This role will partner with internal resources to ensure the customers freight moves as planned and takes actions to resolve exceptions when they occur. As a critical customer contact, the Customer Service Agent resolves issues and drives exceptional service through continuous improvement process and initiatives. - - This is a hybrid position, must be able to reliably commute to our Burlingame, CA office twice a week - - The shift is 8:00 am - 4:30 pm. Pay & Perks. Medical, Dental, and Vision Insurance. Life Insurance 401 k 4% Company Match. Vacation, Sick Pay Holidays. Employee Assistance Program. Monthly Team Lunches. Wellness Program. The starting pay for this position is e...Customer Service, Transportation, Agent, Customer Experience, Transport, Service, Retail