Job Details

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience. KEY RESPONSIBILITIES Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads Maintain a safe working environment by monitoring safety procedures and equipment. Perform the same Cart Associate work duties as those supervised, including but limited to: collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment; Collaborate with workers and managers to solve work-related problems. Review work throughout the work process and at completion to ensure that it has been performed properly. Explain regulations, policies, or procedures...Supervisor, Customer Experience, Customer Service, Monitoring, Airline, Equipment