Job Details

The successful Director of Guest Services manages the city food & beverage team, both front and back-of-the house, including recruitment, training, coaching, development, and retention. Responsible for overseeing the execution of the product to ensure consistent high levels of quality, service and customer satisfaction while maintaining a high level of profitability. Essential Duties & Responsibilities: Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically: Directs the efforts of the Food & Beverage team Rides cruises to observe & coach Restaurant & Kitchen Managers on effective cruise management skills Identifies skills training needs for all Food & Beverage management team members Works with each Food & Beverage management team member monthly to evaluate performance/skills and provides necessary coaching Establishes department priorities and executes...Guest Service, Director, Guest, Beverage, Food, Beverage Director