Job Details

Front Office Manager

  2025-06-30     Radiate Hospitality     Berkeley,CA  
Description:

Join to apply for the Front Office Manager role at Radiate HospitalityContinue with Google Continue with Google3 days ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Radiate HospitalityGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advices Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleWhat We Look For...We are in search of a smart, friendly, customer and team oriented Front Office Manager who will be responsible for supervising the daily of operations of the front office team to help maximize revenues, profits and professionalism, while providing an example of attaining optimal guest satisfaction.What We Look For...We are in search of a smart, friendly, customer and team oriented Front Office Manager who will be responsible for supervising the daily of operations of the front office team to help maximize revenues, profits and professionalism, while providing an example of attaining optimal guest satisfaction.The Key ResponsibilitiesBe aware of projected occupancy, offered rates and demand in the area and schedule and staff appropriately.Manage GSS scores and focus on meeting the property GSS score goalsHigh focus on positive guest experience, proactive service, memory making and "Surprise and Delight"Focus on labor management and scheduling to the business levelsHigh focus on ongoing training that is aligned to a 4 star experienceEnsure that the rooms department team members are ready and implementing Legendary levels of service to all guests, engaging both staff and guests.Monitor public facilities of the hotel, check bathrooms, hallways lobby and parking lot for cleanliness and appropriateness. Work with the housekeeping staff to make adjustments.Walk property regularly to ensure all areas are correctly set and maintained for the guest, if items need attention ensure that corrective actions take place, work with other managers, supervisors and line staff.Maintain a log to record issues and notes for supervisors and department managers to follow through during operations, disseminate information from logs to all department managers on a daily basis.Handle guest problems/complaints, keeping DOO informed or deferring guests to DOO/ or GM for handling.Be knowledgeable of all duties performed by the Front Desk Agents, Reservations Agent, Bellmen, Front Desk Supervisors, Night Auditors including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.Cover desk, supervisor's responsibility when supervisors take breaks.Monitor and maintain all hotel guest programs, i.e., Guest Courtesy Calls, Surprise and Delight etc.; assist in creating other hotel promotions.Responsibility to include employee payroll, missed punches and signing off on scheduled hours every 2 weeksMentoring and creating succession plans for positionsThe Model QualificationsBachelor's degree in Hospitality or Business or higher preferred.Previous front desk, reservations, and/or hospitality experience.Previous managerial experience.Be Bold. Apply Now.Like what you see? If interested, please apply now to be considered for this position.* Radiate Hospitality is an EOE M/F/D/V * *Job Posted by ApplicantProSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function OtherIndustries HospitalityReferrals increase your chances of interviewing at Radiate Hospitality by 2xGet notified about new Front Office Manager jobs in Berkeley, CA .San Francisco, CA $89,301.33 - $114,816 1 month agoSan Francisco, CA $70,000 - $75,000 2 weeks agoAssistant Front Office Manager | Benefits Include: Paid Vacation, Medical, Dental, Vision and MANY MORE! 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