Job Details

We're looking for an experienced IT Desktop Support Specialist to deliver high-touch, white glove service to a growing team of professionals. You'll be supporting a mixed Mac and Windows environment, working closely with our client, and ensuring seamless onboarding and device setup for new team members. This is a hands-on, user-facing role requiring strong communication, professionalism, and the ability to work with highly technical users.

Key Responsibilities:

• Provide high-quality desktop support for both Mac and Windows users (50/50 split)
• Work directly with end users to troubleshoot and resolve hardware, software, and access issues
• Image and configure laptops; ensure smooth setup for all new employees
• Support video conferencing and collaboration tools, primarily Zoom (via Google) and Microsoft Teams
• Assist with transition and streamlining to Microsoft 365 Suite and Teams
• Manage SSO access using Microsoft Entra
• Liaise with our client for escalations and backend support
• Support additional applications such as Saltworks and specialized electrical engineering software
• Help implement and support task tracking via Microsoft Planner

Requirements:

• 3+ years of hands-on IT desktop support experience
• Strong professionalism and excellent communication skills
• Comfortable working with highly intelligent, technical users
• Experience supporting both Mac and Windows OS
• Familiarity with device imaging and user onboarding processes
• Strong understanding of Microsoft 365 ecosystem and collaboration tools
• Previous experience with SSO platforms (e.g., MS Entra) a plus
• Ability to troubleshoot basic networking and hardware issues
• Experience supporting niche engineering software is a bonus