Job Details

Operations Specialist (Mortgage Loan Contingency)

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team combines deep technology expertise (Microsoft, Google, Facebook) with finance experience (Nubank, Goldman Sachs, Square, Carta, SoFi). Our Seed round was led by Max Levchin, and our Series A by Founders Fund, with participation from Sequoia, NYCA, and others.

Our work involves building the world's first fully autonomous asset-securing process, developing world-class risk models for underwriting, and creating a seamless, efficient product experience for consumers to apply, activate, and manage their credit cards.

We're seeking detail-oriented, driven, and intuitive operations specialists eager to work with intelligent, motivated, and interesting colleagues to support our goal of offering cutting-edge products and excellent customer service.

Cultural Values:

• Depth and rigor of thought — we dive into details and think rigorously.
• Minimalism — we prioritize simplicity in design, code, and processes.
• Speed of execution — we move fast, value decisiveness, and believe speed enhances quality.

Responsibilities:

• Review security documents for completeness and recording requirements.
• File security documents with relevant County/State jurisdictions.
• Maintain detailed records of filings and correspondence.
• Verify documentation from clients to ensure completeness and accuracy for line filing.
• Communicate with external parties such as county recorders and vendors to ensure proper filing.
• Resolve discrepancies related to lien filing.
• Assist other departments with document requests and record-keeping.
• Stay updated on changes in lien and HELOC documentation processes and best practices.

Requirements:

• Experience in financial services or related industries; mortgage experience preferred.
• At least 2 years of handling US loan or mortgage tasks.
• Experience with US loan contingency processes.
• Strong attention to detail and organizational skills.
• Knowledge of liens and closing documents is a plus.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in written communication, with speed and accuracy.
• Fluency and clarity in English.
• Ability to handle confidential information with integrity.
• Experience with customer communication tools, task management programs, Google Drive, and email.
• Bachelor's Degree or equivalent work experience in financial services.
• Flexibility to work US Pacific hours (10 AM to 7 PM) with a 1-hour break. Location: HQ in Burlingame, CA, or remote in the US or Philippines.