Job Details
Support Services Technician
2025-06-30 Inspyr Solutions Union City,CA
Description:
Must Haves:
Our benefits package includes:
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Title: Support Services Technician
Location: Union City, CA
Duration: 6+ months contract to hire
Compensation: $35.00 - $39.00
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Support Services Technician
- The Support Services Technician is responsible for software and hardware support (Tiers 1 and 2), with the more senior resources being responsible for complex Tier 2 support tasks.
- Provides technical advice, guidance and informal training to end users using hardware and software programs.
- Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Performs root cause analysis and develops checklists for typical problems.
- Recommends procedures and controls for problem prevention.
- Maintains knowledge database and call tracking database to enhance quality and timeliness of problem resolutions.
- Works in a team setting, sharing information and assisting others with calls.
Must Haves:
- Hands on technical experience
- Experience as a desk side tech: imaging, setting up computers
- Experience with running projects in networking - fail over testing, windows, etc.
- Working through a ticketing system
- Basic knowledge of servers is a plus
- Experience working with a ticketing system - ServiceNow, open to Zendesk experience, etc.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) Retirement plan
- …and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.