Job Details

About Foodture

Foodture is redefining convenience through innovation in hot food vending as well as traditional vending machines. As a leader in automated meal solutions, we are committed to providing accessible, high-quality, and nutritious meals to people when and where they need them most. We're poised for rapid growth and are seeking driven individuals to join our mission.

Role Overview

The Operations Lead will oversee Foodture's day-to-day operations in San Francisco, ensuring seamless execution across logistics, inventory, and customer service. This is an on-site position, ideal for a hands-on leader with a passion for operational excellence and a keen eye for process improvement. The Operations Lead will play a pivotal role in shaping Foodture's operational foundation as the company scales.

Key Responsibilities

Operational Management:

• Plan and oversee the transportation, delivery, and placement of vending machines and inventory to ensure seamless operations and cost efficiency.
• Oversee the performance and maintenance of Foodture's vending machines in the San Francisco region.
• Manage inventory levels to ensure timely restocking and minimize downtime.
• Coordinate with suppliers and vendors to ensure quality and efficiency.
• Hands-On Support: Step in as a driver when needed to ensure timely delivery of inventory, equipment, and supplies, maintaining smooth operations during peak periods or staffing shortages.

Team Leadership:

• Supervise and support a team of drivers, technicians and support staff to meet operational goals.
• Train team members on standard operating procedures and safety protocols.

Process Improvement:

• Identify inefficiencies in operations and implement solutions to improve performance.
• Collaborate with leadership to develop scalable processes for expansion.

Customer Experience:

• Respond to escalated service requests or complaints, ensuring customer satisfaction.
• Monitor machine performance and work proactively to address issues.

Data Analysis and Reporting:

• Track key performance metrics (e.g., machine uptime, restocking efficiency, customer satisfaction).
• Provide regular reports to senior management on operational performance and areas for improvement.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred but not required).
• 2-4 years of experience in operations, logistics, or a similar role.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in operational tools and software, with a willingness to learn new technologies.
• Passion for innovation and a hands-on approach to work.

Why Join Foodture?

• Be part of a company at the forefront of vending innovation.
• Opportunity to shape the operational backbone of a growing business.
• Competitive salary with room for growth.
• Work in a dynamic, mission-driven environment.