Job Details

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city's iconic hotel, where business ideas emerge, loved ones connect and life's most important celebrations happen. When you're not shopping at Union Square, enjoying the city's diverse culinary scene or exploring one of the Bay Area's top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco's fog, redwood trees and ocean. External Facing Job Advertisement

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

We are actively searching for an experienced and energetic individual to become Catering Coordinator of Four Seasons Hotel San Francisco!

The Role - Overview

The Catering & Conference Services Coordinator provides administrative assistance to Catering and Conference Service Managers assisting with contracts, BEO's, and office administration.

Essential Functions

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards and assist with overflow calls for Sales & Marketing and Executive Office.

• Run all required weekly/monthly reports (including, but not limited to; Catering Forecast, Catering Sales Report, function room occupancy and availability reports, Accounts lists, etc ).

• Maintain Delphi System, which includes menu input, average check update , BEO training/maintenance.

• Write/run Delphi/Market Vision reports associated with Catering needs and/or mailings.

• Prepare accurate written correspondence including contracts, reports, banquet event orders, resumes, daily schedule of events, printed menus/ valet vouchers/WIFI pin codes, and e-mails.

• Use of Delphi, Crystal Reports, Opera and Lotus Notes.

• Manage booking turnovers with Conference Services to ensure all required items have been included before file turns.

• Rooming List Management. In conjunction with CS Managers and Group Reservations Coordinator, call in and oversee maintenance of Group rooming lists.

• Maintain Delphi accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders.

• Pre-con Management. Comply with Pre-con P & P to oversee and attend, when applicable, all Pre-cons scheduled by CS Managers.

• Group Final Billing & Attrition. In conjunction with CS Manager, review all banquet checks and final invoices. Oversee Attrition billing and reporting.

• Facilitate internal Four Seasons Meeting Program under the guidance of the Catering Sales and Conference Services Managers. (Shared with Catering Coordinator)

• Complete distribution of Catering & Conference Services correspondence to the Hotel's operating departments as required . Examples: Weekly BEO and Resume distribution, Amenity Cards , Key Packets, etc.

• Maintain the various Catering file systems, both electronic and paper, including Account Files, Master binders for Banquet Event Orders and Resumes.

• Collaborate with other departments to manage group pre-arrival needs, including compiling and updating rooming lists, confirming arrival/departure patterns, coordinating VIP amenities, arranging meeting room setups, and ensuring all special requests are communicated and executed accurately.

NON-ESSENTIAL FUNCTIONS:

• Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets' or teardowns.

• Perform other tasks or projects as assigned by hotel management. Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum.

• In the absence of a Catering or Conference Services Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.

• Participate in scheduled departmental and administrative meetings as requested.

QUALIFICATION REQUIREMENTS:

• Bachelor's degree in Hospitality Management , Business Administration, or a related field preferred; equivalent experience in hotel operations or conference services may be considered.

• Reading, writing, and oral proficiency in the English language

• Excellent customer service and guest contact skills

• Excellent telephone skills

• Computer literate in MS Publisher/Illustrator, Word, Windows, Excel and Access

• Familiarity with Hotel PMS (Opera preferred) and Delphi

• Must be able to multi-task and have the ability to manage priorities and attention to detail

• Strong Food & Beverage knowledge

What to Expect:

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• 401(k) Retirement Plan

• Complimentary Accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• Be yourself and become a member of a work family that cares about you and invests in your development

• Master your craft here and abroad! Seasonal “Task Force” opportunities are available

• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates

• … and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco:

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at 415-###-####.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -