Job Details

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job-we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. We embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

POSITION SUMMARY

The Aquatics Operations Coordinator monitors the quality of safety, programming, member retention, and customer satisfaction of the Aquatics Department. The Aquatics Operation Coordinator assists the Aquatics Director in supervising the Aquatics Lifeguard and Lifeguard Instructors. This includes overseeing facility operations, coordinating program and operation schedules for the pool, managing aquatics timecards, and ensuring the training and certifications of the Aquatics Lifeguard staff are up-to-date and accurate. Furthermore, the coordinator is responsible for providing safe operations in accordance with the association's policies and standards. The Aquatics Operation Coordinator will also assist the Aquatics Director as needed in leading and developing the branch's aquatics programs and staff affiliated with those programs. This includes stepping in when needed. The Aquatics Operation Coordinator will have a minimum of 20 hours of direct service, which include but are not limited to lifeguarding, lifeguard instruction, swim instruction, or deck supervision.

Job Responsibilities

Staff Recruitment and Management

• Recruiting, hiring, training, scheduling, and managing lifeguards and lead lifeguards
• Reviewing staff performance and developing strategies to motivate and guide teams toward goals
• Providing regular coaching and feedback to support staff development
• Tracking and overseeing lifeguard certifications and scheduling additional training

Safety and Compliance

• Maintaining up-to-date staff certifications and enforcing safety standards for lifeguards
• Educating staff on and enforcing Aquatics Safety Policies and Procedures
• Monitoring and maintaining emergency equipment to ensure proper working conditions
• Overseeing audits (daily, weekly, monthly) for equipment checks, capacity counts, drills, and compliance

Scheduling and Operational Flexibility

• Creating and managing schedules for part-time, full-time, and seasonal lifeguards
• Adjusting lifeguard schedules to meet pool capacity needs while adhering to work-hour policies
• Ensuring coverage for lifeguarding or swim instruction as needed in coordination with the Aquatics Director

Training and Development

• Leading at least six lifeguarding and oxygen administration training sessions annually
• Planning and organizing safety training courses, including instruction and registration
• Leading monthly in-service training sessions for lifeguard staff
• Assisting with private and group swim lessons as needed

Program Promotion and Customer Service

• Delivering and promoting high-quality programming to members
• Providing excellent service by addressing member concerns and escalating issues when necessary
• Supporting volunteer recruitment for the Annual Giving Campaign
• Assisting in organizing events like Safety Around Water week and summer splash camps

Financial and Operational Oversight

• Approving and ensuring the accuracy of bi-monthly timecards for Aquatics staff
• Collaborating with leadership to maintain standards in safety, financial goals, and staff satisfaction
• Ensuring smooth facility operations in the absence of Aquatics Directors

Leadership and Team Collaboration

• Collaborating with leadership to maintain safety/policy standards and achieve financial goals
• Providing leadership during high-pressure situations and ensuring the safety of all facility users
• Leading by example in maintaining composure and delivering excellent customer service

Operational Flexibility and Coverage

• Providing coverage for lifeguarding or swim instructing as needed
• Ensuring availability during mornings, evenings, and weekends based on program or facility needs.

Work Environment & Physical Demands

The Aquatics Program Coordinator works primarily indoors within the pool area, with occasional outdoor responsibilities depending on program needs. The role involves spending considerable time near or in the water and may require exposure to varying temperatures and humidity levels associated with aquatic environments. The coordinator is expected to manage administrative tasks such as scheduling shifts, maintaining accurate program records, and coordinating staffing needs, all while maintaining excellent customer service in a fast-paced setting. Flexibility is required, as the schedule may include evenings, weekends, and occasional outdoor activities.

The physical demands of this role include standing, walking, and moving around the pool area and office for extended periods, lift up to 50 lbs., assisting with setting up or moving equipment, and demonstrating swimming techniques. The coordinator must possess quick reflexes and the ability to respond effectively to emergencies in and around the water. Additionally, the coordinator must maintain focus in a fast-paced environment while providing excellent customer service.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Aquatics Program Coordinator position offers a compensation range of $28.00 - $33.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

MINIMUM QUALIFICATIONS

• 18 + years old
• High School Diploma or Equivalent
• Must be available mornings, afternoons, evenings and weekends
  • Schedule:
    • 5 days a week, including up to 1 weekend day
• 2+ years of Aquatics Operations
• Effective leadership and communication skills
• Strong organizational skills
• Basic computer skills including Microsoft Outlook, Word and Excel
• Current YMCA approved certification in Lifeguard with Administrating Emergency Oxygen, Lifeguard Instructor, YSLI v.6*

*YMCA will provide trainings upon hire if not already certified

PREFERRED QUALIFICATIONS

• 2+ years of supervising and leading teams
• Bilingual skills English and Spanish