Job Details

At Greenlite, you'll be responsible for ensuring continued quality across our AI agents. We're solving for mission-critical financial compliance workflows and that demands a high bar for quality. You'll take ownership of scoring, feedback, and process improvements that will result in product quality outcomes. You'll work closely with our deployments and engineering teams as well as customers to understand requirements and align our AI agents to meet their needs.

You'll work on:

• Aligning AI Agents. You'll develop production-grade AI systems with intuitive interfaces automating complex financial crime investigations while maintaining the highest standards of security and reliability.
• Analytics and Reporting. Apply analytics to uncover and derive insights on our AI agent performance.
• Internal Efficiency. You'll develop and improve how we run our quality program whether that's improving documentation or building internal tooling to improve how we evaluate outputs.

We'd love to see:

• Experience in Product Operations, Customer Success, Implementation, Customer Experience Engineering, or equivalent
• Comfort with low-code, no-code, or vibe-coding tools
• Attention to detail and product intuition
• A knack for identifying bottlenecks, strong communication, and rigorous prioritization
• Ability to work effectively in cross-functional teams and influence stakeholders at all levels
• Comfortable solving ambiguous problems and seeking simple solutions

Nice To Have

• Understanding of and experience with SQL or other data analytics tools
• Interest in using AI to drive operational efficiency
• Ambitious and scrappy, there's a ton of room to grow your scope and impact with us!

We're building AI agents that radically transform how financial institutions scale. You'll have the opportunity to define new product areas, work with cutting-edge AI technology, and see the direct impact of your work on customers' operations. If you're excited about building products that combine powerful AI capabilities with intuitive user experiences to solve real-world problems, we want to talk to you.

Total Rewards

• Comprehensive healthcare options
• 401k with matching
• Commuter benefits
• 15 days PTO + company holidays
• Unlimited sick/mental health days
• Flexible leave options

We compensate employees based on their skills, experience, and qualifications. The salary range for this role is $80k - $110k annually + equity.