Job Details

Description

Job Title: Supportive Services Manager

Department: Tenant and Community Services

Employment Status: Full-Time; Exempt

Pay Range: $108,200 -$120,800 /annually

Location:55 Mason Street , San Francisco CA 94102

Schedule: 4 Days onsite, 1 day remote

SUMMARY

Under the general supervision of the Director of Social Work and Community Services, the Supportive Services Manager is responsible for the day-to-day oversight and management of a portfolio of seven SRO and studio properties serving low-income single adults, including those who have experienced homelessness. This position provides clinical oversight, program development, and administrative oversight to TNDC's Social Work program.

ESSENTIAL DUTIES

Clinical Oversight

• Provide clinical support and guidance to supervisors and their staff.
• Participate as a member of a multi-disciplinary service team and work in partnership with off-site service providers from outside agencies.
• Provide clinical consultation for social work staff.
• Provide clinical documentation consultation to staff.
• Coordinate and facilitate Case Conferences when appropriate.
• Organize and coordinate Trauma Informed Care, Harm Reduction, Cultural Humility,ACEs (adverse childhood experiences), and other necessaryin-service trainings.
• Ensure staff adherence to all HIPAA requirements

Program Development

• Develop new partnerships and relationships with outside service providers whose services may enhance on-site service delivery to TNDC tenants.
• In conjunction with the Director of Social Work and Community Services, provide assistance in assessing and developing new supportive services programs.
• Provide interdepartmental leadership and consultation to Property Management and Housing Development staff.
• Develop, revise, and implement program policies, procedures and best practices as outlined in Program and Service Integration Manuals

Administration

• Manage and oversee program contracts
• Ensure programmatic and staff compliance with all funding reporting requirements
• Ensure maintenance of accurate and up-to-date individualized services records.
• Complete Annual Continuum of Care (CoC) Progress Reports
• Compile monthly, quarterly and year end reports.
• Manage assigned budgets
• Create and participate in annual performance planning.
• Create and implement staff training schedules.
• Complete Annual Focal Point Evaluations for staff.
• Organize and facilitate team meetings.
• Coordinate in-service trainings for staff.
• Ensure compliance with data management systems

Other Duties

• Attend all required meetings
• Responsible for supervision of Social Work Unit staff
• Participate in supervision as well as professional growth and development meetings with the Director of Social Work and Community Services
• Respond promptly to after hour emergency calls
• Other duties as assigned.

Qualifications

REQUIRED SKILLS

• Clinical and biopsychosocial assessment skills
• Demonstrated knowledge and experience with Trauma Informed Care and Harm Reduction
• Demonstrated ability to use and practice the principles of Cultural Humility
• Demonstrated knowledge and experience working with families, including those who have experienced homelessness.
• Analytical ability and skills to handle and trouble shoot complex clinical issues
• Ability to handle a variety of tasks simultaneously
• Ability to work interdepartmentally with a high level of independence
• Computer proficiency: Microsoft Word and Microsoft Excel
• Excellent crisis intervention skills
• Demonstrated Initiative and creativity
• Excellent and sound organizational and time management skills
• Demonstrated capacity to work with a culturally diverse, low-income population
• Ability and willingness to maintain confidentiality

MINIMUM QUALIFICATIONS

• MSW, MS/MA in a related field, or MPH.
• 4 years of experience providing direct services to families with very low incomes.
• 3 years of experience Supervising Social Work staff
• Current working knowledge of community-based services in San Francisco and the Greater Bay Area
• Working knowledge of Government PSH Services funding, Federal Housing Subsidy Programs and Continuum of Care Programs
• Working knowledge of DSM-V

PREFERRED QUALIFICATIONS

• Eligible to provide LCSW/LMFT/LPCC Clinical Supervision to staff
• Experience using the ONE System or other Homeless Management Information Systems
• Bi-lingual – Cantonese/English or Russian/English or Spanish/English

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.