Job Details

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Job Category

User Experience

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries blaze new trails and connect with customers in innovative ways, empowering you to be a Trailblazer—driving your career growth and making a positive impact on the world. If you believe in business as a platform for change and in companies doing well and doing good, you've come to the right place.

The Platform AI AppDev UX design team is a small but impactful group that collaborates to solve complex developer experience challenges for our internal teams. As Salesforce leads the transformation in cloud computing and AI, we are seeking a Director/Sr. Director of UX to guide our organization into the next phase.

We lead Salesforce and our customers through major transformations in cloud and AI, delivering innovation that powers the world's most trusted AI CRM. Our solutions include AI-powered Copilots, enhancing productivity, automation, security, and scalability. Our strategy focuses on substrate maturity, convergence of architectures, and enabling new business opportunities, agility, and cost efficiencies.

What We Do

The Platform UX team designs solutions that enable our internal developers and admins to deliver innovative products. Our portfolio includes developer productivity tools, security solutions, and AI Copilots.

You...

Are a proactive leader with strong interaction design and visual storytelling skills. You thrive in fast-paced environments, think creatively to solve problems, and excel in influencing teams through excellent communication. You value clarity, listen carefully, and iterate quickly. You are experienced with research methodologies and data-informed design in agile settings. You inspire teams, own your product areas, and drive both delivery and innovation, celebrating team successes along the way.

Responsibilities

• Mentor and manage a high-performing UX team, including managers
• Recruit, hire, and onboard top UX talent
• Cultivate an inclusive, diverse, and collaborative team environment
• Communicate the Customer 360 experience vision to stakeholders
• Promote a design-led, data-informed culture leveraging the best products and talent
• Build partnerships across disciplines like Product, Engineering, and Marketing
• Collaborate with product owners and research teams to craft customer-focused visions
• Define product scope and roadmaps with product management and engineering
• Ensure high-quality deliverables with Engineering and QA teams
• Advocate for new interface guidelines and design patterns
• Lead user-centered design processes considering personas, feedback, and metrics
• Present designs to stakeholders and executives for review

Requirements

• 10+ years designing and delivering products in cross-functional teams
• 5+ years of direct management experience
• A passion for managing and mentoring designers
• 5+ years as a senior creative contributor
• Degree in a design-related field or equivalent experience
• A portfolio demonstrating user-centered design solutions
• Experience designing enterprise software systems
• Knowledge of design systems, web, and mobile experiences
• Understanding of object models and multi-tenant architecture
• Experience with design thinking methodologies from research to implementation
• Proficiency with tools like Figma, Sketch, and InVision

A Portfolio and password are required to apply for this position

Additional Information

If you need accommodations due to a disability, please submit a request via the Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer committed to diversity and inclusion. We evaluate all candidates based on merit, qualifications, and experience, without regard to protected characteristics. We comply with applicable laws including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring. Salary ranges vary by location: $230,700–$351,800 in San Francisco, and $251,900–$384,100 in California. Compensation includes salary, incentives, equity, and benefits, details of which are available at Salesforce Benefits.