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This is an onsite role based in Burlingame, CA with the team working together in person 2 days per week.

About Galileo

Galileo is the leading platform for Gen AI evaluation and observability, with a mission to democratize building safe, reliable and robust applications in the new era of AI powered software development. Our foundation is built on pioneering the early technology behind the world's most ubiquitous AI applications including Apple's Siri and Google Speech. We firmly believe that AI developers require meticulously crafted, research-driven tools to create trustworthy and high-quality generative AI applications that will revolutionize our work and lifestyle.

Galileo addresses the complexities inherent in implementing, evaluating, and monitoring GenAI applications, optimizing the development process for both individual developers and teams by offering a comprehensive platform that spans the full AI development lifecycle. Galileo bridges critical gaps, significantly enhancing developers' ability to refine and deploy reliable and precise GenAI applications.

Since its inception, Galileo has rapidly gained traction, serving Fortune 100 banks, Fortune 50 telecom companies, as well as AI teams at prominent organizations such as Reddit and Headspace Health, among dozens of others.

Galileo has AI research at its core, with the founders coming from Google and Uber where they solved challenging AI/ML problems in the Speech, Evaluation and ML Infra domains. It is now a Series B business backed by tier 1 investors including Battery Ventures, Scale Venture Partners, and Databricks Ventures, with $68M in total funding. We are headquartered in San Francisco with locations such as New York and Bangalore, India forming our areas of future growth.

Role Description

We're looking for a Head of Field Engineering to lead and scale our Sales Engineering and Customer Success Engineering teams, playing a critical role in driving both pre-sales excellence and post-sales success.

You will be responsible for the end-to-end technical customer journey—from initial engagement to long-term value realization. You will partner cross-functionally with Sales, Product, and GTM leaders to deliver high-impact technical strategies, demos, and enablement programs for both Enterprise and Strategic customers.

Main Responsibilities

Pre-Sales (Sales Engineering)

• Lead the pre-sales team to deliver compelling technical value to prospective customers.
• Partner with Product to build and maintain high-impact demos tailored for technical buyers.
• Enable Sales Engineering teams to effectively position Galileo to a range of technical personas.
• Drive efficient and outcome-driven pilot programs, with customizations based on buyer personas.
  
  

• Design and implement distinct customer journeys for Enterprise and Strategic accounts
• Build a comprehensive customer enablement program including:
• Onsite technical workshops
• Deep-dive presentation decks with strong points of view
• Proactive value realization strategies
  
  

• 8+ years of experience leading pre-sales and post-sales engineering teams at high-growth SaaS or AI/Data companies.
• Demonstrated ability to build and lead technical teams serving both Enterprise and Strategic accounts.
• Strong technical background, ideally with a degree in Engineering or related field.
• Deep understanding of technical buyers, including their pain points, evaluation processes, and enablement needs.
• Experience crafting scalable customer enablement and pilot frameworks.
• Comfortable operating in a fast-paced, startup environment with high visibility and impact.
  
  

• Background in generative AI, data platforms, or developer tools.
• Experience leading hybrid teams and working closely with cross-functional partners in Product, Engineering, and GTM.
• Strong executive presence and ability to represent Galileo in customer-facing engagements.
  
  

• Join a seasoned founding team that has previously led product and engineering teams from 0 to $100M+ in revenue and from 0 to 1B+ users globally
• We obsess over our team's culture driven by inclusivity, empathy and curiosity
• We invest in our team's development and happiness because our employees are the keys to our success and ensuring happy customers – towards that end, we offer:
• Unlimited PTO
• Parental leave for birthing or non-birthing parents – 100% pay for 8 weeks
• Employee Stock Participation Plan
• Commuter Benefits
• Mental and Physical Wellness
• Company Paid Lunches
• Headquarters Office in San Francisco and a hub in New York
• *Build the company with the Founders*

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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