Job Details

Job Title: CASE MANAGER II

Location: A Woman's Place, 1049 Howard St.

Reports to: Deputy Director of Women's Services

Status: Non-exempt, Union

Hourly Wage: $29.00/hour

Hours: Monday-Friday, 9am-5pm

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place for recovery, or calm in the face of domestic violence, we care for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest to reach, most vulnerable people: Women, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

JOB SUMMARY:

Community Forward SF is hiring a Case Manager II for A Woman's Place, San Francisco's only 24-hour shelter for all women. Case Manager IIs assist our clients with all needs relating to housing, coordinating care to maintain mental and physical health as well as personal safety, and assist in navigating a complex system by providing information, education, and referral services.

ESSENTIAL JOB FUNCTIONS:

• Ensure that clients are treated with dignity and respect, and that their physical, psychological, and emotional needs are adequately met while residing at the facility.
• Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Conduct intakes and assessments with a caseload of 25 clients, who are utilizing Department of Homelessness & Housing (HSH) beds at our A Woman's Place shelter.
• Assist in orienting clients to program guidelines, schedule, staff & support services.
• Create and update Individual Service Plans (ISPs) for each client.
• Meet with clients regularly (weekly or at minimum 1x/mo) to assist them in executing their ISP and track their progress towards achieving individual goals and objectives.
• Facilitate 1-2 support groups, social events or recreational activities per week.
• Collection and maintenance of client identification documents, Releases of Information (ROIs), and other housing-related documents.
• Ensure access to resources that help stabilize clients' through benefits advocacy, housing, health insurance, medical status, and other needs, including social service systems and other agencies.
• Provide ongoing support services including, but not limited to, case management, counseling, crisis intervention, intake/assessment, and advocacy.
• Assist clients with the Housing Referral Status & ensure clients are "document-ready"
• Conduct regular consultation with Coordinated EntryHousing Navigation Staff.
• Conduct regular coordination with the Human Services Agency (HSA) to assist clients in obtaining health insurance, food stamps, and other financial or vocational benefits.
• Escort clients to critical off-site appointments specific to their housing acquisition.
• Assist clients in developing external support systems.
• Assist with medication monitoring.
• Engage with clients about Exit Planning and Discharge Summaries.
• Maintain client files and associated documentation in the ONE System and in physical charts, in compliance with HIPAA regulations.
• Composition and submission of progress notes to supervisor(s) & input into electronic health record systems on a daily and weekly basis.
• Coordinate care and consult with teammates, supervisor(s), and outside providers.
• Adhere to established policies and procedures.
• Mandatory training and meeting attendance.
• Other duties as assigned.

BACKGROUND & EXPERIENCE:

• Bachelor's (B.A.) degree or equivalent years of work experience.
• Previous case management experience and/or training.
• Comfort with technology including knowledge of Microsoft Office Suite, Google Suite, and city housing databases, including the ONE System.
• Strong written and oral communication skills
• Ability to work both independently and cooperatively.

• Ability to effectively de-escalate conflict
• Thorough knowledge of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression.
• Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.
• Ability to write and speak English effectively.
• CPR and first aid certification required within 90 days of hire.

PREFERRED QUALIFICATIONS:

• Multicultural, multilingual
• Experience with and passion for working with at-risk client populations
• Lived experience with homelessness and/or other systems of oppression
• Strong self-awareness, cultural humility, and commitment to personal praxis.
• Good organizational skills
• Knowledge of San Francisco community resources, including the ONE Coordinated Entry system.

PHYSICAL REQUIREMENTS:

• Ability to stand and walk as needed throughout the shift for extended periods of time.
• Ability to lift up to 50 lbs.
• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time.
• Finger, hand, and wrist agility.
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
• Ability to move through buildings commonly including stairs, between buildings, and out in the community.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required.The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.