Job Details

Partner Customer Success Development Manager, AWS Specialist and Partner Organization

Join to apply for the Partner Customer Success Development Manager, AWS Specialist and Partner Organization role at Amazon Web Services (AWS)

Partner Customer Success Development Manager, AWS Specialist and Partner Organization

3 days ago Be among the first 25 applicants

Join to apply for the Partner Customer Success Development Manager, AWS Specialist and Partner Organization role at Amazon Web Services (AWS)

Description

Would you like to be part of a team that is redefining customer success with our customers and partners? Amazon Web Services is looking for an accomplished Principal Partner Business Development Manager in the AWS Specialist and Partner org to conceptualize, create content for, and execute partner-facing initiatives focused on driving business value realization, working with key members of the rapidly growing Customer Success COE.

As the Partner Customer Success Development Manager, you will lead content creation, including playbooks, to help partners build and scale their customer success practices focused on business value realization. You will create and run a Partner Customer Success Advisory Council to maintain a 360-degree relationship with influential partners, creating a channel for feedback into the Customer Success COE and AWS services. You will work with the customer success team to scale partner motions across AWS sales, publish partner wins, and create case studies.

We seek someone innovative, creative, analytical, technical, and strategic, passionate about solving complex problems, able to work with senior teams, and thrive in a fast-paced environment.

Key responsibilities include:

• Developing engaging content with subject matter experts and stakeholders
• Evaluating and improving training programs
• Understanding customer and partner needs through mechanisms like advisory councils
• Creating data-driven proposals for new initiatives
• Communicating effectively across teams and with partners globally
• Executing programs through cross-functional engagement
• Building scalable programs to drive customer value
• Capturing feedback to inform strategy
• Participating in business reviews with senior management

About The Team

Why AWS? AWS is the worlds most comprehensive cloud platform, trusted by startups to Fortune 500 companies for innovation and reliability.

We value diverse experiences and encourage candidates from varied backgrounds to apply, even if they do not meet all preferred qualifications.

We promote work/life balance, inclusion, mentorship, and career growth, fostering a supportive environment for all employees.

Basic Qualifications:

• BA/BS degree
• 7+ years in tech customer success, go-to-market, or management consulting
• 7+ years in partner management or related roles
• Proven influence with senior stakeholders
• Experience with global systems integrators, consulting partners, or ISVs

Preferred Qualifications:

• Experience in cloud computing or enterprise tech services
• MBA or advanced degree
• Knowledge of enterprise customer success models
• Experience in partner enablement and training programs
• Strong program management skills
• Ability to build cross-organizational partnerships

We are an equal opportunity employer committed to diversity and inclusion. For accommodations during the hiring process, visit our website. Compensation varies by market, with a range from $164,500 to $284,300 annually, plus benefits and potential additional compensation.