Job Details

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PURPOSE STATEMENT:

A highly organized and proactive Housekeeping Manager is needed to lead housekeeping operations across multiple treatment residences and offices within one facility. This leadership role sets the tone for professionalism, accountability, and teamwork while working closely with the Director of Operations to meet departmental goals. The ideal candidate brings experience in team management, operational oversight, and system implementation to ensure quality, consistency, and regulatory compliance. This is a hands-on leadership position that supports a positive team culture and is ready to jump in when needed.

Responsibilities

Essential Functions:

• Manage the housekeeping department, including staff scheduling, shift coverage, and time-off coordination.
• Provide professional, supportive, and consistent supervision including onboarding, training, and performance management.
• Conduct regular staff meetings and ensure team members remain compliant (e.g., HealthStream, CPR, First-Aid, TB).
• Foster a respectful, communicative, and team-oriented work environment.
• Act as the escalation point for staff issues, addressing concerns fairly and professionally. Partner with the Director of Operations on performance issues and involve HR as needed for serious or escalated matters.
• Support audit and inspection readiness by overseeing visual tidiness, ensuring compliance with DHCS and CARF standards, and preparing necessary documentation.
• Promote a supportive, development-focused team culture by providing staff with clear expectations, coaching, and opportunities for growth, while holding individuals accountable to high standards of professionalism and performance.

Operational Oversight:

• Oversee daily housekeeping operations across all sites, ensuring consistency, quality, and timeliness.
• Perform regular facility walkthroughs to maintain high standards of cleanliness, functionality, and presentation in client rooms, shared areas, and staff spaces.
• Work with the Housekeeping Supervisor to maintain oversight of linen, cleaning supplies, and equipment inventory.
• Implement systems to monitor usage, minimize waste, and ensure adequate stock levels.
• Ensure all housekeeping practices align with infection control standards, DHCS regulations, and CARF accreditation requirements.
• Standardize cleaning protocols, checklists, and expectations across all facilities.
• Monitor adherence to cleaning schedules and follow-up as needed.
• Ensure facility aesthetics and environment reflect a warm, therapeutic, and professional setting, coordinating seasonal updates with the Director of Operations.
• Identify and report damaged furniture or décor and coordinate repairs or replacements. Monitor appliances and report service needs to the Facility Manager.
• Serve as the primary contact for housekeeping-related vendors (e.g., linen services, supply companies).

Other Functions:

• Perform other functions and tasks as assigned.

Qualifications

Education/Experience/Skills:

• Bilingual (English/Spanish), preferred but highly desirable.
• High school diploma or equivalent required; Associates degree preferred.
• Three or more years' housekeeping experience in a healthcare or similar environment required.
• Experience managing a team of 5+ employees preferred.
• Knowledge of sanitation techniques, equipment operation, and infection control training preferred.
• Strong organizational, communication, and leadership skills required.
• Ability to manage competing priorities calmly and professionally.

Licenses/Certifications:

• Valid state driver's license required.
• CPR and de-escalation/resistance certification required (training provided upon hire).
• First aid certification may be required based on state or facility requirements.

Additional Regulatory Requirements:

Management reserves the right to modify duties as circumstances require. We are committed to equal employment opportunities for all applicants.