Job Details

Overnight Officer Security - Intercontinental Mark Hopkins

Hotel Brand: InterContinental
Location: United States, California, San Francisco

Role Purpose:
At InterContinental Mark Hopkins we pride ourselves on offering a timeless luxury experience where every detail matters. The Security Officer plays a vital role in delivering peace of mind to our guests and colleagues by ensuring a secure and welcoming environment. With a poised and professional presence, the Security Officer safeguards the hotel's reputation for excellence through both proactive measures and warm, service-driven interactions.

We are seeing a self-starter who thrives in a structured yet autonomous role - someone who can anticipate needs, act decisively, and uphold the highest standards of discretion, integrity, and safety with minimal supervision.

Key Accountabilities:
• Serve as a polished and professional ambassador of guest and colleague safety throughout the hotel
• Maintain a consistent presence in public areas, discreetly observing and de-escalating potential disturbances with tact and composure
• Patrol guest floors, back-of-house areas, and hotel perimeters to ensure safety and security standards are met
• Monitor security systems and surveillance equipment to detect and respond to unusual activity
• Respond swiftly and appropriately to emergencies, including fire alarms, medical incidents, and guest concerns
• Work closely with the front office, housekeeping, engineering, and other departments to ensure seamless service and support
• Escort guests and colleagues as needed to ensure comfort and safety
• Complete detailed, accurate incident and shift reports in accordance with hotel protocols
• Maintain current knowledge of hotel safety procedures and participate in required training and drills

Key Skills and Experiences:
• Prior experience in security, law enforcement, or hospitality safety required—luxury hotel experience strongly preferred
• Valid Security Guard License and compliance with all local/state security requirements
• CPR, AED, and First Aid certification preferred or willingness to obtain
• Impeccable grooming, professional demeanor, and excellent interpersonal skills
• Ability to maintain confidentiality, discretion, and calm authority in all situations
• Strong verbal and written communication skills
• Physically able to stand and walk for extended periods and respond quickly to emergency situations

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life- including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well- both inside and outside of work- and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

The pay range for this role is $24 to $26 per hour.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.