Job Details

ESSENTIAL FUNCTIONS

• Greet tenants/clients, staff and visitors warmly to the office, direct clients to appropriate staff and services. Check-in tenants and clients via the automated Queuing system.
• Answer main phone line in a warm and helpful manner, transfer calls on a multiple phone line system.
• Safeguard tenant/client and agency monies and be accountable for check security policies.
• Photocopy, fax, file, sort checks, and perform miscellaneous administrative tasks.
• Conduct administrative and preparation tasks, for all Housing Department programs, associated with Check Day, Quick Check, and the Rental Payment Period (Group Rent) in such a way that it is efficient and supportive to tenants/clients.

• Support THC's tenant/client intake process by opening files for new and/or returning tenants/clients, by ensuring all documents have been collected, filed, and copies have been sent to appropriate inter-departmental staff, and by ordering background checks from the National Tenants Network and Justifacts; emailing the results to appropriate inter-departmental staff.

• Review and enter program withdrawals; close tenant/client files and ensure proper storage of these files; maintain an organized and effective archival system for department files that allows staff to find and access files easily.
• Distribute checks and collect rent at the "Check Table" during "Check Week."
• Assist with interim and annual tenant recertifications to determine 30% rent rate.
• Monitor, track and complete annual recertifications for the Galvin Apartments.
• Assist with the lottery and lease up process for the Galvin Apartments.
• Assist in the administering of rent payments to landlords and disbursements to tenants/clients in an effort to maintain tenants'/clients' housing.
• Deliver checks to MPP satellite sites and/or hotels/landlords in a timely and accurate manner.
• Responsible for all incoming and outgoing mail, including pick up, delivery, sorting, stamping, and distributing.
• Order office and breakroom supplies, maintain inventory, and organize supplies in storage and break area.
• Enter and track maintenance work orders for Housing Services.

• Respond to all phone messages, tenant/client requests, staff requests, and emails as appropriate and in a timely manner.

• Maintain confidentiality of client records and concerns.
• Attend all meetings as scheduled and participate in meetings as requested.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
ESSENTIAL QUALIFICATIONS

• High School degree or equivalent required; BA/BS degree preferred.

• Must have a minimum of 1 year of experience in administration/office management.
• Must have a minimum of 1 year of experience working directly with diverse, low-income, homeless, or formerly homeless population.
• Must have a minimum typing speed of 50 w.p.m.

• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to complete paperwork accurately and write business correspondence.

• Must have demonstrated problem-solving skills.

• Must have experience working within databases and have excellent data entry skills.
• Must have experience working with clients with mental health and substance use issues.
• Must be able to perform basic math calculations with minimal mistakes.
• Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.

• Must have demonstrated customer service and reception skills.
• Must read, communicate orally, and write in English.

• Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.

• Must have demonstrated organizational and filing skills.
• Must have the ability to walk a distance of up to 1.5 miles while performing errands.
• Must have the ability to clearly explain services, operations, and office rules while listening effectively to client/tenant, staff, and visitor requests.

• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]
• Experience working in non-profit or public sector preferred.

• Bilingual abilities preferred.

REQUIRED BEHAVIORAL SKILLS & ABILITIES

• Demonstrates professional behavior that is consistent with THC's Mission, Core Values, and Customer Service Philosophy.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients and co-workers and adheres to THC's confidentiality policy.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help and/or guidance from supervisors when needed.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.