Job Details

Client Delivery Lead (Contract-to-Hire) – Lead, Mentor, and Deliver Excellence!

Are you ready to step into a pivotal role where you'll inspire a team, engage directly with clients, and remain hands-on in solving technical challenges? We're looking for a Client Delivery Lead to join us in a contract-to-hire or direct hire capacity. This is your opportunity to prove your leadership skills and technical expertise while laying the foundation for a potential long-term position. You'll be onsite at a client location in the vibrant Oyster Point area of San Francisco, ensuring seamless service and leadership from day one.

Location: Oyster Point area of San Francisco

Terms: 4-6 month contract to hire or direct hire

Rate: $75-80/hour or $140-160,000/year

What You'll Do

This dynamic role combines leadership, mentorship, and hands-on support, giving you the chance to make an immediate impact. Key responsibilities include:

• Mentor and Manage: Guide a team of support engineers to meet performance goals while fostering professional growth.
• Escalation Expert: Act as the trusted escalation point for complex technical issues, managing challenges with confidence and efficiency.
• Deliver Outstanding Service: Monitor support queues to maintain SLAs and ensure the highest level of client satisfaction.
• Onsite Collaboration: Provide direct support at the client's South San Francisco location, building relationships and solving problems face-to-face.
• Hands-On Leadership: Work alongside your team on support tickets and service requests, demonstrating a commitment to excellence.
• Organize and Optimize: Handle team logistics such as PTO scheduling, performance evaluations, and keeping client documentation up-to-date.

What We're Looking For

We're seeking a driven professional who thrives in leadership and technical roles. Ideal candidates will bring:

Education: A bachelor's degree in a related field from an accredited college or university.

• Certifications: MCP, A+, Security+, Network+ Certification—or the ability to achieve these within six months.

Experience:

• 2+ years IT management or leadership experience required
• 5+ years of client-facing project management and client engagement supporting a Windows environment
• 5+ years of technical expertise with IT hardware, software, and service desk operations.
• 3+ years in a support engineer role
• Experience with Microsoft Intune required
• Preferred: Experience with Managed IT Services and familiarity with the ITIL v3 framework.
• Technical Proficiency: In-depth knowledge of servers, virtualization, networking, security, storage, and vivo accessories.

This is your chance to take the next step in your career while making an immediate and lasting impact. If you're ready to lead, mentor, and deliver results in a fast-paced and rewarding environment, apply today!

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.