Job Details

Sales Manager

$71,500-$77,000 Base Salary + Incentives

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Sales Manager will be responsible for driving the sales efforts of their assigned venue. This position will act as front-line sales for the venue sales team and will be responsible for generating all scope of work (SOW) and contracts for their leads. The Sales Manager will be tasked to move leads through their respective sales funnel using our Company's proprietary sales process, focusing on connection, prequalification, solutions, and more. Business hours are Monday-Friday, 8:00 a.m. to 5:00 p.m., with extended hours and weekends required.

Essential Functions:

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise the scope of work, quotes, proposals, and contracts based on the needs of venue leads requiring AV products and services.
• Utilize the Company's proprietary sales process as directed by the National Director of Venue Sales, including prequalification of leads, quote generation, contract confirmations, pricing and service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live's products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
• Enter all pertinent client information into Pinnacle Live's CRM platform, develop and drive an individual sales strategy, and report on sales activity. Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel venues during site visits, planning meetings, pre-convention, and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Education & Experience:

• Bachelor's degree in business or a related field.
• Minimum of two (2) years of experience in a customer service-facing role; prior sales experience in the hospitality industry preferred.
• Proficiency in CRM platforms, with the ability to generate high-quality insights into sales activity and progress.
• Production and Staging experience are preferred.
• Scenic and Décor experience are preferred.
• Rigging, Electrical, and Exhibit experience are preferred.

Required Skills & Knowledge:

• Highly skilled communicator with exceptional interpersonal and relationship-building skills.
• Proven success in project management and working in fast-paced environments.
• Problem solver mindset with strong organizational skills to remove obstacles for clients.
• Excellent customer service skills, willing to go above and beyond for clients.
• Strong time management skills to handle multiple projects effectively.
• Strong business communication, presentation, and writing skills, with effective management of multiple communication platforms.
• Exceptional relationship builder internally and externally.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Health, vision, dental insurances, and more.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. We are committed to fostering an environment of diversity, equity, inclusion, belonging, and mutual respect. We value and celebrate diversity of all kinds and strive to create an inclusive environment for all team members, clients, and partners.