Job Details

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with solutions like Zelle, Paze℠, and more. As a trusted leader in payments, we partner with thousands of institutions to increase access to financial services and safeguard transactions for millions of consumers and small businesses.

Positions are located in Scottsdale, San Francisco, Chicago, or New York, following a hybrid work model to foster collaboration.

Applicants must be eligible to work in the U.S. without Visa sponsorship.

Position Overview

We seek an experienced leader to establish and lead our Site Reliability Engineering (SRE) practice within the DI business unit. This leader will recruit, build, and own a mature on-premises product suite while guiding our transition to AWS. Collaboration with the centralized SRE guild and other business units' SRE leaders will be essential.

Preference given to candidates in Scottsdale; other locations include San Francisco or Seattle.

Overall Purpose

Build and lead the company's SRE organization, ensuring system reliability and excellent customer experience. The role requires a deep focus on uptime, issue resolution, and accountability across teams.

Essential Functions

1. Develop external customer relationships and industry presence.
2. Establish QoS metrics for all production assets.
3. Lead and develop high-performance, engaged teams.
4. Regularly report on system availability.
5. Review tooling, monitoring, and alerting against best practices.
6. Participate in RCA meetings, raising standards.
7. Ensure teams meet QoS metrics and investigate anomalies.
8. Set objectives, provide coaching, and develop talent within the organization.
9. Maintain documentation and knowledge management for applications.
10. Foster skill development and leadership within the team.
11. Support risk management and data security initiatives.
12. Promote a proactive risk culture with testing and issue identification.

Minimum Qualifications

• Bachelor's degree in Computer Science, Technology, or related field.
• 15+ years in technology roles with at least 10 years in leadership.
• Proven experience leading high-performing SRE teams in mission-critical environments.
• Experience in developing and retaining engaged teams and managing 24/7 on-call operations.
• Familiarity with industry tools like Splunk, Zabbix, Grafana, PagerDuty, AppDynamics.
• Strong interpersonal, communication, and executive presence skills.
• Leadership in change management and innovation.
• Ability to influence across organizational levels.
• Strategic thinking with business plan translation skills.
• Financial acumen including P&L and budget management.
• Background check and drug screening.

Preferred Qualifications

• Vendor management expertise.
• Experience leading organizational change initiatives.

This description is not exhaustive; duties may vary as assigned.

Compensation

In Phoenix, AZ: $190,000 - $220,000/year.

In San Francisco, CA: $220,000 - $240,000/year.

Compensation is subject to change and depends on various factors including experience, location, and internal equity. Candidates are also eligible for bonuses and benefits.

Physical & Other Requirements

Standard office environment; primarily sedentary work with computer use; occasional physical activity; ability to communicate effectively; able to perform essential functions with or without accommodations.

Benefits & Equal Opportunity

Comprehensive health coverage, 401(k) with company match, paid time off, parental leave, family planning support, and more. We are committed to equal employment opportunity and participate in E-Verify for employment eligibility verification.