Job Details

Director, Solutions Architecture

Astound Broadband, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services. Applicants like you make it all possible. We provide one-on-one training, coaching, a supportive work environment, and opportunities to represent a superior telecommunications company.

We offer a robust benefits package, including rewards, recognition, and employee discounts to ensure your success. Join us to create astounding possibilities for communities and beyond.

Where you will work:

This position is remote in NJ, PA, NY, IL, TX, or CA, with travel to the nearest office as needed.

A Day in the Life of the Director, Solutions Architecture:

• Lead and develop the vision and execution of the Solutions Architecture strategy to drive complex solutions and increase revenue.
• Collaborate with Sales Engineering, Product teams, and Sales to understand customer requirements and deliver solutions.
• Develop design standards and best practices across sales verticals.
• Lead Solutions Architects and Engineers in supporting long-term solutions, defining strategies, standards, and roadmaps.
• Support business development strategies and facilitate requests.
• Develop Vendor Architecture SMEs to connect products with vendor capabilities.
• Align with the Advanced Services team to enhance customer value and support onboarding.
• Establish metrics and dashboards for sales activity and success.
• Improve understanding of product offerings and address gaps through reporting and customer meetings.
• Research industry trends, especially in managed services and AI.
• Review solutions for gaps and workflow issues.
• Set clear expectations and foster teamwork and knowledge sharing.
• Communicate product roadmaps, manage escalations, and set customer expectations.
• Support Network Operations through design reviews and vendor training.
• Promote diversity, equity, and inclusion initiatives.
• Other duties as assigned.

What You Bring to the Table:

• Leadership experience with architects or senior engineers in creating complex solutions.
• 8+ years in telecommunications, network design, engineering, or project management.
• 8+ years in Sales Engineering, Network Engineering, or Architecture.
• 5+ years as an SD-WAN SME or engineer.
• 3+ years in custom Wi-Fi solutions.
• Strong industry trend awareness and technical expertise.
• Knowledge of Cloud, SD-WAN, Wi-Fi, and networking technologies.
• Understanding of voice solutions and UCaaS.
• Experience managing vendor relationships and developing training content.
• Financial modeling skills and cost articulation.
• Ability to develop and retain motivated teams.
• Stakeholder influence and consensus-building skills.
• Leadership in delivering complex solutions timely and effectively.
• Excellent communication skills.
• Ability to set expectations and resolve conflicts.
• Client relationship skills and customer initiative identification.
• Deep understanding of MSO network architectures.
• Ability to explain technical needs to non-technical audiences.
• Strong analytical and business skills.

Education:

Bachelor's degree or equivalent experience.

Benefits:

• 401k with employer match.
• Medical, dental, vision, life, and STD insurance.
• Paid time off, holidays, sick leave, and floating holidays.
• Tuition reimbursement and employee discounts.

*Benefits apply to full-time employees.

Salary Range:

$155,000 - $175,000 annually plus bonuses and benefits. Actual salary varies based on skills and experience.

Our Mission:

• Take care of our customers.
• Take care of each other.
• Follow through on commitments.
• Have fun.

Diversity & Equal Opportunity:

Astound Broadband is an Equal Opportunity Employer committed to a diverse and inclusive workplace. Discrimination is not tolerated.

Legal Notices:

San Francisco candidates: We consider qualified applicants with arrest and conviction records. CCPA Privacy Policy.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For rights info, see the Know Your Rights notice.