Job Details

Job Description - Assistant Director of Rooms - Waldorf Astoria Monarch Beach Resort (HOT0BL7N)

Job Number:

HOT0BL7N

Work Locations

: Waldorf Astoria Monarch Beach Resort & Club, 1 Monarch Beach Resort North, Dana Point, 92629

Join us in Orange County, California, and live in one of the nation's top vacation destinations with year-round sunshine, picturesque beaches, premier attractions, and a lively dining and arts scene.

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is seeking an Assistant Director of Rooms to join the team!

Located in the beautiful coastal town of Dana Point, adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and is celebrated today for its laid-back vibe and active lifestyle.

The resort spans 175 acres atop a 150-foot seaside bluff, with over 400 rooms, 115,000 sq. ft. of indoor and outdoor meeting space, and 8 food and beverage outlets, including 4 restaurants, a beach club, lounge, marketplace, and IRD.

Want to learn more? Visit our Hotel Website, Facebook, Instagram.

What will I be doing?

This role involves short and long-term planning, as well as day-to-day operations of rooms and related areas. You will support and serve as a resource to the Operations Team, providing assistance during high-demand periods and covering for Rooms Leaders when absent. You will oversee departments including Front Office, Guest Services, Housekeeping, Laundry, and Valet Parking.

Job Responsibilities

• Manage short and long-term planning of Rooms operations in the front and back of house.
• Analyze operational statistics to enhance property performance.
• Develop standards and operating procedures.
• Interact positively with guests, resolving issues satisfactorily.
• Maintain communication with management and other departments to meet guest service needs daily.
• Visually monitor all departmental elements, including lighting, music, temperature, staffing, service standards, and cleanliness.
• Maintain operational pars and back stock levels by calculating quarterly OSE inventory.
• Review weekly and monthly labor reports and compare to forecasts/budgets.
• Review monthly P&L statements.
• Manage human resources to attract, retain, and motivate staff: hire, train, develop, coach, conduct performance reviews, resolve issues, and ensure legal compliance.
• Assist the DOR in developing and managing the annual budget, business/marketing plans, forecasts, and objectives.
• Implement company programs and ensure operations comply with laws and policies to maintain quality and customer satisfaction.
• Resolve customer complaints to uphold high service standards.
• Perform other duties as assigned.

What are we looking for?

Education

Bachelor's Degree preferred.

Experience

Four to six years of experience in senior front office and housekeeping leadership roles, preferably in luxury resorts.

Core Values & Attributes

• Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline.
• Key attributes include quality, productivity, and customer focus.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company known for innovation, quality, and success. We are committed to providing exceptional guest experiences and fostering a diverse, inclusive environment. Our benefits include health coverage, paid time off, travel discounts, education programs, career development, and recognition initiatives.

Salary Range: $115,000 - $130,000 based on experience and location.

Schedule

Full-time

Brand: Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office

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