Job Details

Job Description

OUR PURPOSE

We are focused on Good Living for the Greater Good. This means providing a true sense of home and belonging for our Neighbors and Prometheans and giving our time and resources to bring positive change locally and beyond. It also means supporting you in your career goals with the very best working experience, and that starts with us having fun in the work we do together.

YOUR ROLE AND IMPACT

Our team is looking for a Service Desk Technician III to join our IT team. This is a senior-level professional responsible for providing advanced technical assistance and strategic guidance across the organization. The role focuses on supporting PC and Apple hardware, software applications, network and directory services, telephony systems, and cloud solutions. You will help resolve complex technical issues and contribute to designing and implementing IT support processes. Responsibilities include managing workstation imaging, telephony, internet services, mobile device management, software and asset lifecycle, enterprise printing, and audio/video conferencing. Your day-to-day tasks will include:

1. Supportive Responsibilities: Analyzing, troubleshooting, and resolving complex incidents related to software, hardware, networking, cloud services, security policies, and enterprise applications. Ensuring timely resolution with proper logging, categorization, prioritization, and escalation. Engaging IT resources or vendors as needed. Administering enterprise software, cloud environments, and security best practices.
2. Technical Responsibilities: Creating and maintaining technical documentation, troubleshooting guides, and configuration records. Developing and updating processes to improve workflows and support efficiency. Evaluating emerging technologies to enhance IT support services.
3. Team Support: Collaborating with internal IT teams and stakeholders to support and lead IT service enhancements. Participating and leading service desk projects. Mentoring and supporting other technicians with complex issues.

JOB QUALIFICATIONS

• Associate's degree in Management Information Systems or Computer Science
• Certifications such as A+, Network+, Security+, and ITIL
• 5+ years of experience in desktop support and troubleshooting
• 5+ years supporting computing hardware/software, including asset and license management
• 3+ years managing Service Desk projects
• 5+ years using IT Service Management ticketing systems
• Fundamental knowledge of Information Security
• Ability to prioritize, multitask, and meet deadlines
• Strong communication and interpersonal skills
• Problem-solving skills in fast-paced environments

COMPENSATION AND BENEFITS

We offer comprehensive benefits beyond salary, including traditional and unique perks. The salary range depends on location, skills, experience, and qualifications.

Compensation

• Pay Range: $35.25 to $44.00 per hour
• Discretionary Annual Bonus

Benefits & Perks

• Fully paid healthcare, vision, and dental premiums for employees and dependents
• Life and accidental death & dismemberment insurance
• 24/7 Behavioral Health support
• Tax-advantaged Flexible Spending Accounts
• 401(k) with employer match
• Recognition & Rewards Program (Torch)
• Vacation: 10 days/year, increasing with tenure
• Anniversary vacation bank
• Sick leave: 9 days/year
• 12 paid holidays, including your birthday
• Paid Volunteer Time
• Housing discounts
• Educational assistance, tuition reimbursement, loan repayment, scholarships
• Hybrid working schedule

Learn more about these perks in our Benefits Guide.

Prometheus is an equal opportunity employer, committed to diversity and inclusion. We consider all qualified applicants regardless of background or criminal history, in accordance with applicable laws.

For more information on your EEO rights, visit the FMLA, EEO, and EPPA pages.