Job Details

Position Summary:

Under the supervision of the Patient Registration Manager, the Patient Registration Specialist assists in managing the AMD schedules for Behavioral Health Clinicians including but not limited to - scheduling initial and follow-up appointments canceling and rescheduling appointments, checking in / checking out members before and after appointments. Assist with registration of new members in Roots EHR system, assist members complete clinic intake and provides a welcoming, professional first impression to all who enter the behavioral health suite and guides them to where they need to be.

Duties and Responsibilities:

• Utilize de-escalation techniques with clients and guests when necessary.
• Ensures that the reception area stays clean and orderly.
• Ensures that the reception area is free of safety hazards.
• Enforces all site safety rules and guidelines including, but not limited to, COVID safety precautions.
• Answers all phone calls and emails sent to the Behavioral health suite and deliver messages, as needed.
• Process clinic specialist referrals from start to finish by submitting, scheduling and providing access to resources.
• Identify ways to improve the delivery and experience of care for Roots patients.
• Train others on the referral workflow.
• Complete projects, as needed.
• Maintain strict confidentiality and follow all HIPAA regulations.
• Attend organizational and other training and meetings related to job roles.

Competencies:

• Bachelor's degree with 3 years' experience in program and /or project management.
• OR Associate degree in related fields with 4 years' experience working in program and /or project management.
• Experience working in a non-profit organization, or a community clinic preferred.
• Cultural competency and the ability to work effectively across diverse populations.
• Solid organizational skills including attention to detail and multi-tasking.
• Strong working knowledge of Microsoft Office and G-Suite.
• Ability to work with people from diverse backgrounds.
• Strong communication skills, both written and oral with excellent interpersonal and customer service skills.
• Possess a growth mindset: the willingness to be coached and to develop the Patient Services team as demand increases.
• Ability to work on-site full-time.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.