Job Details

About the job Medical Call Center Representative

We are looking for a dedicated and skilled Remote Medical Call Center Representative to join our expanding team. In this role, you will be responsible for assisting patients and medical professionals by providing excellent customer support, troubleshooting technical issues, and ensuring seamless operations of medical systems. As a key member of our team, you will work remotely and interact with patients, handle inquiries, and support business-critical applications related to healthcare services.

Key Responsibilities:

• Provide remote support for patients and medical professionals, addressing inquiries, troubleshooting, and resolving technical issues promptly.
• Manage and maintain healthcare-related systems and platforms to ensure uninterrupted service.
• Assist with the implementation and management of healthcare software and applications.
• Collaborate with IT teams to ensure medical systems are fully operational and meet compliance standards.
• Ensure proper system security protocols are followed to safeguard sensitive patient information.
• Perform regular system checks and maintenance to ensure optimal performance of medical call center software and systems.
• Provide ongoing technical support and guidance to users of medical systems, reducing downtime and ensuring business continuity.
• Create and maintain accurate documentation for troubleshooting procedures and best practices.
• Work with management to help automate routine administrative tasks to improve efficiency.
• Ensure compliance with healthcare regulations, security standards, and industry best practices.

• High school diploma or equivalent (Associate's or Bachelor's degree in a related field preferred).
• 2+ years of experience in a customer service, medical support, or technical role.
• Strong familiarity with medical systems, applications, and technologies.
• Experience working in a remote or distributed team environment.
• Excellent communication skills with the ability to troubleshoot and explain technical information clearly.
• Ability to work independently, handle multiple tasks, and adapt to changing priorities in a remote setting.
• Basic knowledge of networking, security protocols, and data protection for medical systems.
• Comfortable using cloud-based applications and software.

• Previous experience in a medical call center or healthcare support role.
• Certifications such as Certified Medical Administrative Assistant (CMAA) or Customer Service Certification.
• Experience with healthcare IT systems, telemedicine platforms, and patient management software.
• Familiarity with HIPAA and other healthcare regulations.
• Knowledge of IT troubleshooting and ticketing systems.

• Flexible remote work environment with a supportive, team-oriented culture.
• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holiday benefits.
• Professional development opportunities, including training and certifications.
• 401(k) with employer matching.