Job Details

About the Role
Gap Inc. is a leader in digitally powered commerce and connected experiences. Together, our iconic brands form a multi-brand, omnichannel engine that reaches millions of customers and associates across channels and touchpoints.

You will thrive within our Global Technology Solutions organization, reporting to the SVP, Chief Product Officer. We are one global, customer-centric team that strategically partners with the business to deliver delightful, AI-first, human-centered experiences. You will play an active role in unlocking high-value, transformative business capabilities through intelligent innovation, seamless product operations, and measurable business impact.

As Senior Director, Product Management Operations, you will lead the product operations strategy and framework that powers how product teams work across Gap Inc. You'll connect long-term digital strategy to day-to-day operations, implement tools and processes that accelerate delivery, and drive continuous improvement across teams building customer- and associate-facing technologies.

This is a pivotal leadership role for someone who is highly analytical, AI- and digitally-savvy, and a strong communicator and storyteller-able to influence at the executive level and inspire cross-functional teams through compelling narratives in written, video, and oral formats.What You'll Do

Strategic Leadership & Planning

• Partner with Customer, Supply Chain/Product, and Enterprise Domain leaders to translate digital strategy into operational plans, KPIs, and measurable outcomes.
• Drive journey mapping, Adobe Customer Journey Analytics, and insight-to-roadmap processes that connect experience optimization with product strategy.
• Develop clear, data-driven executive narratives that articulate digital priorities, investment rationale, and enterprise impact.
• Establish robust reporting frameworks to increase transparency into product health, development velocity, and customer value delivery.
• Lead AI enablement initiatives that power intelligent decision-making and performance optimization across the product portfolio.

Operational Excellence & Enablement

• Design and evolve scalable operating models, agile processes, and delivery best practices to drive speed and quality.
• Facilitate cross-functional workshops to identify opportunities and build alignment.
• Apply value stream mapping, funnel analysis, and shift-left engineering principles.
• Promote platform thinking and system interoperability.

Team & Stakeholder Leadership

• Build and mentor a high-performing product operations team.
• Collaborate with design, engineering, product, and finance to ensure alignment.
• Guide change management efforts for launches and transformations.
• Deliver actionable communications-written, oral, and visual.

Who You Are

• Experienced in product ops, digital strategy, or enterprise transformation.
• Proven leadership in matrixed, multi-brand organizations.
• Deep experience in digital commerce and product delivery models.
• Strong experience with Adobe Customer Journey Analytics.

Skills & Competencies

• Highly analytical mindset with strong problem-solving skills.
• AI-first practices and automation familiarity.
• Strong creative and storytelling abilities-written, video, and oral.
• Operational leader skilled at streamlining complex systems.
• Inclusive team builder and strategic communicator.