Job Details

Position Summary...

Role:

As an Automation and Solutions Senior Manager, your primary objectives will be to lead the automation of repetitive and time-consuming processes, enhance data accuracy and consistency, and centralize best practices for incorporating automation into the operations and client services teams.

This is not a remote position and will require reporting into either our San Bruno, CA or Hoboken, NJ office.

Responsibilities:

1. Evaluate operational processes to determine if automation is suitable and define requirements in collaboration with operational stakeholders.
2. Lead improvement and maintenance of existing processes and use appropriate strategy to drive process efficiency, ensuring continuous optimization and alignment with company goals and objectives.
3. Conduct initial discovery work, map out operational processes, create reference material, and evaluate cost-effectiveness.
4. Build the business case and problem statement for automation requirements.
5. Collaborate with process improvement initiatives and cross-functional teams to integrate automation into evolving processes.
6. Conduct discovery, build wireframes, and design solutions for automation projects.
7. Develop the end-to-end recommendations and requirements for billing ops automation, including discovery, solutioning, and implementation.
8. Define best practices and documentation.
9. Analyze intake requests for patterns that could be automated cost-effectively.

Preferred Qualifications:

1. Proficiency in mapping out operational processes and creating reference material.
2. Experience in solution design and implementation of automation projects.
3. Exceptional interpersonal skills to build relationships with colleagues, clients, and stakeholders.
4. Proven experience in automation and process improvement within a business operations setting. Ad Tech background preferred.
5. Proven track record of successfully resolving conflicts and negotiating solutions through effective communication.
6. Strong analytical skills and ability to evaluate cost-effectiveness.
7. Familiarity with billing automation and best practices documentation.

Minimum Qualifications:

1. Bachelor's degree in Communications, Business, or related field and 4+ years of experience in engineering, product, or a related technical field.
2. Strong communication skills, both written and verbal, to effectively convey ideas and collaborate with team members.
3. Demonstrated ability to actively listen and provide constructive feedback in a professional manner.
4. Ability to adapt communication style to different audiences and situations.
5. High attention to detail and commitment to excellence.
6. Independent Self-Starter: Takes prompt, proactive action to accomplish work goals with limited oversight.
7. Finds ways to continuously improve work quality and effectiveness.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $96,000.00-$186,000.00 in Hoboken, New Jersey and $104,000.00-$202,000.00 in San Bruno, California. Additional compensation includes annual or quarterly performance bonuses.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location: 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America