Job Details
Manager, Revenue Technical Support - Technical Operations Manager - Ad Ops (Walmart Connect)
2025-04-15 Walmart San Bruno,CAPosition Summary...
What you'll do...
Walmart Connect (the digital ad sales arm for Walmart) is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full funnel ad solutions leverage Walmart's in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers.
You will be part of the Technical Operations team, and we provide technical and operational assistance for the Ad Operations, Ads Engineering, Sales, and Product teams under WMC and the Merchant and Site teams for our broader eCommerce org. TechOps is primarily focused on managing projects and initiatives from a technical lens related to online advertiser for both Walmart.com and our DSP offerings. We work closely with our Ad Products, Platform, and Eng teams to test and operationalize new ad offerings and site changes. We then pair with our internal Ad Operations teams like Trafficking, Campaign Management, and Onboarding Support by creating SOPs and process workflows.
Role and Responsibilities:
Technical Oversight:
- Oversee the operational aspects of our advertising platforms, focused on technical solutions to align with project goals.
Project Planning & Coordination:
- Assist in the planning, execution, and delivery of online advertising projects, ensuring that operations dependent milestones are met on time
Documentation:
- Create SOPs and operational workflows for Ops team covering dev and A/B testing to GA
- Maintain RevOps documentation and provide updates and training for Ops teams
Cross-functional Collaboration:
- Work closely with engineers, project managers, marketing, and yield helping to ensuring that operations milestones are met
- Team up with our internal RevOps Program Management and Support teams to ensure successful launch with minimal overhead
Expanding scope:
- Partner with the broader Walmart enterprise for initiatives that can affect Walmart Connect offerings
Qualifications:
- 5+ years of experience in Ad Operations, Campaign Management, Ads Platform Support
- Proven experience managing technical projects related to ad technology, ad platforms, and/or digital media.
- Successfully navigated ambiguity and have carried out a process under minimal guidance
- Ability to interpret interdependencies of platforms
- Familiarity with ad tech stack: Google Ads, Facebook Ads, Programmatic Platforms, Analytics Tools (e.g., Google Analytics, Adobe Analytics)
- Strong verbal and written communication skills
- Passion for digital media and advertising technology
- Attention to detail and the ability to think outside the box
- Ability to quickly learn technical information
- Strong Excel / data analysis skills
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 4 years' experience in production support, software support, or technical support OR 6 years' experience in production support, software support, technical support, computer science, information technology, engineering, computer information systems, or related area
2 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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