Job Details

Role: Senior Product Analyst [Level 1 Support]

Location: San Bruno, CA.

Description:

Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in marketplace product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:

1. Understand business flows, troubleshoot and support seller issues using tools.
2. Ongoing management of seller issues, queries and operational issues.
3. Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
4. Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.
5. Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.
6. In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.
7. Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc.
8. Help to resolve simple taxonomy issues.
9. Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.
10. Address Order, Cancel and Refund and Seller Payment issues.

Minimum Qualifications:

• Bachelor's Degree
• 5 to 7 years of relevant work experience
• Prior experience in lead role

Additional Preferred Qualifications:

• Experience in using marketplace portal and other supporting tools, alerts, reports and analytics.
• Ability to summarize and present complex issues to a variety of audiences.